Structurecraft

Customer Success & Growth Lead

Remote (Canada), Remote (United States) · Full-time

Sponsorship not specifiedDetected 25 days ago

Product ManagementCustomer SuccessCadenceLeadershipBIM

About the role

We benefit from StructureCraft's long-term vision that enables us to take on genuinely hard bets without the pressure that comes from venture funding.
Concept Lite is a demo application our team built in three months in early 2025.
This is a founding go-to-market role at Branch.

You will own how we describe Branch Concept publicly across our website, conference talks, demo scripts, case studies, blog, and social channels.
You will set the editorial cadence, partner with product to make the story sharp, and build our point of view in AEC software.
You will build the pilot motion that scales from a handful of architects to a few dozen.
As we approach general availability, you will partner with leadership on pricing, packaging, and the early sales motion.
You will not own these alone, but you provide input and lead the execution.
Branch's mission is bold: we want to revolutionize AEC design software.
This isn't BIM 2.0 or generative design.
We want to enable new design space and change the relationship designers and engineers have with software by crafting it into a power tool to realize design intent.
We are currently in the pilot stage for Branch Concept, an application for early concept-level structural design.
The early design phase of a building is the most ambiguous, yet also most impactful phase of a building project.

onboarding docs, case studies, customer notes back to product, conference talks, website copy.
Are comfortable with ambiguity.
No prior experience in AEC is required but strongly preferred, but we will immerse you in our domain and you should be hungry for it.
You should have 3 to 5 years of experience in product marketing, customer success, or a closely related GTM role at an early-stage software company, ideally one selling a technical or design-led product.
We will evaluate fit by talking through your prior projects, the customer relationships you have built, and the GTM work (positioning, launches, content, case studies) you have owned end-to-end.
Background in AEC is a plus but not required.

Branch is incubated within StructureCraft and benefits from StructureCraft's world-class engineering expertise and experience delivering award-winning mass timber projects worldwide.
Customer learning and synthesis.
This is a permanent, full-time position, flexible on location.

your ideas will contribute significantly to evolving the product and shaping the future of AEC software.
We believe software has an indelible impact on the quality of the built environment, and we are committed to setting an exceptionally high standard for our tools.
Our early customers are architects, engineers, and AEC professionals running real projects through Branch Concept, and we need someone who can sit shoulder-to-shoulder with them as they learn the tool.

This listing is sourced directly from Structurecraft's careers page and normalized into a canonical job model.