Cross River
Senior Technical Account Management
Fort Lee, New Jersey, United States · Senior
Sponsorship not specified$150k-$180kDetected 51 days ago
JavaScriptSQLAWSGCPAzureCloud PlatformsProduct ManagementProduct StrategyAccount ManagementCommunicationCollaboration
About the role
- Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
- Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year.
- All employment is decided on the basis of qualifications, merit, and business need.
Responsibilities
- Technical Account Management & Partner Engagement
- Serve as the primary technical advisor for assigned accounts, building strong, trusted relationships with key stakeholders
- Align new technical solutions to partner business objectives
- Proactively identify technical risks, bugs, or inefficiencies and drive resolution
- Coordinate cross-functionally to resolve technical issues across engineering, operations and third parties (processors, networks, and bank partners)
- Partner with relationship managers to support renewals and growth initiatives
Requirements
- 5+ years of experience in technical account management, solutions engineering, or customer-facing engineering roles
- you can read documentation, test endpoints, and debug integration failures hands-on
- Familiarity with fintech domains such as payments, banking-as-a-service, lending, or compliance (KYC/KYB)
- Hands-on experience with JavaScript, SQL, logs and/or monitoring tools for troubleshooting payments-related issues
- Excellent communication skills with the ability to engage both business and technical audiences
Nice to have
- Bachelor's degree in Engineering, Computer Science, or related field
- Experience with cloud platforms (AWS, Azure, GCP) and/or Payment gateways and processors (e.g., Stripe, Adyen, or similar platforms)
- Experience at a high-growth fintech, payment processor, issuer, or acquiring bank
Compensation
- $150,000.00 - $180,000.00
- All employment is decided on the basis of qualifications, merit, and business need.
- By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided.
- We will only contact you with job related information.
Benefits
- Monitor partner system health, usage patterns, and performance metrics
Company info
- Cross River builds the infrastructure behind the world's most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively - trusted by leading fintechs, enterprises, and disruptors across the globe.
- Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker's Best Places to Work in Fintech year after year. Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
- What We're Looking For
- Cross River Bank is seeking a customer-focused Technical Account Manager (TAM) with deep payments expertise to serve as a strategic advisor and primary technical point of contact for our customers. In this role, you will bridge the gap between engineering, product, operations, support, and technical writers.
- Cross River builds the infrastructure behind the world's most innovative financial products.
- Our mission is simple: to build the financial infrastructure that expands access and opportunity for all.
- Whether you're designing code, solving regulatory puzzles, or developing strategy, you'll join a team where innovation and integrity drive everything we do - and where your work helps shape the future of finance.
- to build the financial infrastructure that expands access and opportunity for all.
- Act as a liaison between customers and internal teams (Engineering, Product, Operations, Risk, Compliance, Support)
- Guide customers through cross-sell implementation, integration, and scaling of APIs and fintech products (e.g., payments, lending, cards, compliance)
Equal opportunity
- Cross River is an Equal Opportunity Employer.
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This listing is sourced directly from Cross River's careers page and normalized into a canonical job model.