Calix
Senior Tier 3 Engineer - Calix Cloud
Remote - USA · Senior
Sponsorship not specified$93k-$140kDetected 7 days ago
PythonPHPBashRESTProject ManagementAccount ManagementCustomer SupportElectrical EngineeringTCP/IPDNSFirewallNetwork MonitoringCommunicationProblem Solving
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odds of building a lasting career here
44Risky
Cap-exempt (no lottery)0
Sponsors this role68
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Thin sponsorship signal and lottery-bound (~30% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The base pay range for this position varies based on the geographic location.
- More information about the pay range specific to candidate location and other factors will be shared during the recruitment process.
Responsibilities
- Identify product bugs and partner with Development to resolve Customer Encountered Product Defects.
- Drive customer-impacting product issues to resolution with urgency, working independently and collaborating with teammates as needed.
- Collaborate with peers across technical teams and geographies to resolve critical customer issues.
- Mentor and upskill frontline Calix support engineers.
- Create technical documentation for internal and external audiences to support knowledge sharing.
Requirements
- Ability to use data and insights to explain situations, make informed decisions, and recommend improvements.
- Exceptional verbal and written communication skills, with the ability to be concise and effective.
- Strong initiative and the ability to work independently.
- BS/MS in Electrical Engineering, Computer Science, or equivalent experience.
- Strong understanding of Netflow, IPFix, TR-069, REST, HTTP, STUN, JSON, SQL.
- Self-motivated, with a proven track record of delivering high-quality technical support.
- 5+ years of technical support and/or escalation support experience, with a background in networking or software applications.
- Strong troubleshooting and problem-solving skills.
- Relentlessly customer-centric, with a collaborative, problem-solving mindset.
- Polished, mature presentation skills suited to executive-level conversations.
- Strong interpersonal skills, including self-awareness and the ability to build and maintain relationships.
- Strong technical account management, customer service, and project management skills.
- Curious, coachable, and committed to continuous technical and professional growth.
- Team-oriented, valuing shared success and contributing to the team's collective impact.
- Interest in cloud-based technology, particularly client/server architectures with remotely connected devices.
Skills
- The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses.
- This is the Calix mission:
- to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
- This role will be expected to work standard PST hours no matter where the person is located. **
- Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
Compensation
- The base pay range for this position varies based on the geographic location.
- More information about the pay range specific to candidate location and other factors will be shared during the recruitment process.
Company info
- Own escalated technical issues and provide direct support to customers on complex problems across Calix Cloud, EXOS, and Managed Services.
This listing is sourced directly from Calix's careers page and normalized into a canonical job model.