Voltai

Voltai

Associate Customer Success Manager

Bethesda, MD

Sponsorship not specified$55k-$70kDetected 47 days ago
Account ManagementOnboardingCustomer SuccessCustomer SupportCommunicationAdaptability

About the role

  • The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.
  • You'll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes.

Responsibilities

  • Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.
  • Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
  • Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.
  • Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion.
  • Collaborate with Sales on expansion and cross-sell opportunities.
  • Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.
  • Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.
  • Bachelor's degree in Business Administration or related field.
  • Experience in a fast-paced startup environment, with adaptability to shifting priorities.
  • Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.
  • Willingness to travel 50% for customer engagements (implementation, training, and QBRs).

Compensation

  • $55k-$70k

Company info

  • Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.
  • Acting as the internal advocate for our customers, you'll ensure they gain maximum value from our platform-from seamless onboarding and training to proactive support and long-term success.
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This listing is sourced directly from Voltai's careers page and normalized into a canonical job model.