BetterUp
Client Delivery Director
Austin, TX · Director
Sponsorship not specified$25k-$215kDetected 174 days ago
Project ManagementAgileRecruitingCustomer SuccessLeadershipCommunicationCollaborationMentoring
About the role
- We can't cram it all in here, but you'll start noticing it from the first interview.
- Even our candidate experience is different.
- And when you get an offer from us (and accept it), you get way more than a paycheck.
Responsibilities
- Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership.
- Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement.
- Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.
- Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams - spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp's product and go to market leadership
- Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders.
- Ability to look around corner / uncover early indicators of risk to drive proactive remediation
- Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
- Removes institutional barriers to AI adoption and drives cultural change that embraces continuous reinvention
- Exercises exceptional judgment in when to simplify and when to stretch, embodying "Do Less, Deliver More"
- These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation.
Requirements
- If you have some or all of the following, please apply:
Nice to have
- 10+ years of software and/or service delivery experience (execution)
- 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- Influencing / working cross functionally (independently navigate well through an org)
- Strong program/project management skills (scrum/agile a plus)
Compensation
- A competitive compensation plan with opportunity for advancement
Benefits
- At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
- Medical, dental, and vision insurance
- Flexible paid time off
- Learning and Development stipend
Company info
- We're looking for teammates who are excited to evolve alongside technology - people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work.
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This listing is sourced directly from BetterUp's careers page and normalized into a canonical job model.