Fairstead ESC LLC
Manager, Training and Implementation
New York, New York, United States
Sponsorship not specifiedDetected 6 days ago
CRMOnboardingLeadershipCommunicationOrganizational Skills
About the role
- Diversity in backgrounds and experiences is key to Fairstead's success.
Responsibilities
- Lead end-user training for all new property management software, platforms, and technology tools including property management systems, CRM, maintenance platforms, and reporting dashboards.
- Partner with the Strategic Innovation team to assess readiness, plan rollouts, and drive change management for technology deployments.
- develop troubleshooting guides and escalation paths.
- Serve as a subject matter expert and internal resource for adopted platforms; develop troubleshooting guides and escalation paths.
- Define, document, and champion "the Fairstead Way"-the company's standard operating philosophy, culture, and best practices across property operations.
- Collaborate cross-functionally with Compliance, HR, Legal, and Operations to ensure policy training is accurate, timely, and complete.
- Build reporting cadences to surface training outcomes to leadership and property management stakeholders.
- Support a train-the-trainer model, equipping Regional Managers and senior staff to deliver localized training.
- Manage an LMS or training platform; maintain records of completions, certifications, and remediation plans.
Requirements
- Experience leading software and technology adoption and change management initiatives.
Skills
- Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing.
- This position reports directly to the Senior Director of Strategic Innovation.
Compensation
- Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.
Benefits
- Develop role-specific learning paths for Community Managers, Maintenance Technicians, and Regional Managers.
- Create and maintain standardized training materials including manuals, SOPs, e-learning modules, video tutorials, job aids, and quick-reference guides.
- Leverage AI-powered tools to accelerate content development, personalize learning experiences, and identify training gaps through data-driven insights.
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This listing is sourced directly from Fairstead ESC LLC's careers page and normalized into a canonical job model.