Red River
Service Desk Technician Tier 1 (Secret Clearance
Chantilly, VA
No sponsorshipDetected 6 days ago
LinuxCRMRecruitingCustomer SupportDNSVPNResearchCommunicationCollaborationTime ManagementCompTIA
About the role
- Our employees work together to foster wise decision-making that relies on data, experience, and collaboration.
- We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.
- Interested candidates must possess a desire for growth through continuous learning and feedback.
Requirements
- Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy
- High level experience and knowledge of Windows and Mac operating systems
- U.S. Citizenship Required
- Knowledge, Skills and Abilities:
Nice to have
- Bachelor's degree desired, Computer Science, Engineering or other technical degree or equivalent experience
- Previous Experience in a fast-paced consulting or MSP environment as plus
- Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
- Experience with desktop operating systems
Skills
- Basic knowledge of Backup Solutions
- Basic knowledge of troubleshooting Remote Desktop Services and VPN
- Basic understanding of core network components
- Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
- Proven ability to utilize CRM data, product documentation and other resources to research and resolve client technical issues.
- IT hardware/software knowledge with previous work experience in Windows and Unix/Linux-based environments
- Strong understanding of hardware and software compatibility (i.e., rev. levels, firmware, versions, etc.), installation, and configuration
- Strong working knowledge of servers (physical and virtual), enterprise backup applications, SAN, and network infrastructure
- Strong consulting and communication skills
- Confidence and experience in front of clients
- Strong ability to work in a team-based environment
- Ability to be a self-starter and possess good time management skills
Compensation
- Red River offers a competitive salary, excellent benefits and an exceptional work environment.
Visa & Work Authorization
- Citizenship Required
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This listing is sourced directly from Red River's careers page and normalized into a canonical job model.