Ivalua
Helpdesk Support Representative
Montreal, QC · Mid
Sponsorship not specifiedDetected 2 days ago
Supply ChainProcurementCorporate LawCustomer SupportZendeskCollaboration
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Analyze, triage, and qualify incoming technical inquiries and issues.
- Log, track, and update issue details accurately within ticketing platforms.
- Efficient at performing basic technical troubleshooting which deviates from standard.
Responsibilities
- Serve as the primary point of contact for customer technical support via phone, email, and ticketing channels.
- Resolve support tickets in adherence to established operational procedures and internal tooling.
- Escalate complex incidents to Tier 3 support teams and track resolution progress.
- Strong technical aptitude with working knowledge of standard office software, internet technologies, and support systems.
- Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
Requirements
- If you have the below experience and strengths this role could be for you:
Nice to have
- Familiarity with IT Service Management (ITSM) frameworks and ITIL best practices.
- Proven experience working with modern ticketing tools (e.g., ServiceNow, Zendesk).
- Comprehensive training will be provided for the IVALUA BUYER software suite.
Skills
- Professional fluency in both written and spoken English and French.
- Strong customer service focus coupled with a genuine passion for helping people.
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology,
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company for 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Comparably recognized Ivalua for the following:( https://www.comparably.com/companies/ivalua ):
Benefits
- United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace.
- Bachelor's degree in relevant field preferred with a minimum of 2 years of relevant professional experience, OR Master's degree in relevant field, OR Equivalent combination of education and experience
Company info
- COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
- To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views.
- Maintain clear and consistent updates with customers throughout the lifecycle of their requests.
This listing is sourced directly from Ivalua's careers page and normalized into a canonical job model.