Kong
Senior AI Enablement Specialist - FE
United States · Senior
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About the role
- If you've already done this kind of work - transforming how people and teams operate through AI - and you're looking for an environment where you can do it at scale with real ownership, this is the role.
Responsibilities
- Build AI-powered workflows, automations, and custom tools that address real bottlenecks and deliver measurable time savings.
- Help team members develop their own AI skills through one-on-one coaching, working sessions, and structured practice - moving them from early experimentation to confident, independent use.
- Help develop Kong's internal AI governance standards in partnership with IT, Security, and Engineering.
- Experience helping others develop new technical skills, whether through formal training, one-on-one coaching, or team enablement programs.
Requirements
- 5+ years of experience in a technical or cross-functional role that required problem-solving across teams and functions.
- Clear, concise communication skills - you can explain a technical concept to someone who's never thought about it before, without talking down to them.
- Comfort with ambiguity and self-direction
- Experience working in or with an IT organization, or a comparable role supporting business operations across multiple functions.
Nice to have
- Hands-on experience with AI development platforms and tools such as Claude, Claude Code, MCPs, LLM APIs, custom agent frameworks, or workflow automation platforms.
- Background in change management, organizational development, or a large-scale rollout that required bringing skeptical stakeholders along.
- Familiarity with the enterprise SaaS tools Kong runs on: Okta, Slack, Google Workspace, Salesforce, Jira, or Freshservice.
- Experience creating internal toolkits, playbooks, or training programs that outlived your involvement and were adopted at scale.
Skills
- The scope is company-wide - Sales, Marketing, Finance, HR, Legal, Customer Success, and beyond.
- For more information, visit www.konghq.com http://www.konghq.com.
- Spend time inside business teams to understand how they actually work - their tools, processes, pain points, and highest-priority outputs.
Company info
- Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
This listing is sourced directly from Kong's careers page and normalized into a canonical job model.