Assured
Strategy & Operations Lead
New York City · Staff+
Sponsorship not specified$60k-$70kDetected 21 days ago
PythonSQLRESTData VisualizationLLMsAgentic AICustomer SuccessLeadershipCollaborationMetabase
About the role
- This is not a coordinator role or a chief-of-staff role.
- It's a hands-on, builder role for someone who is as comfortable writing a SQL query as they are running a cross-functional project.
- The rest of your time will go toward ops and strategy: supporting escalations, writing SOPs, coordinating across teams, and working directly with leadership on priority initiatives.
Responsibilities
- Own the design, build, and maintenance of dashboards and performance reporting infrastructure (Hex, Omni, Metabase, Looker, or equivalent)
- Build, test, and deploy scrappy automations owning the full lifecycle from scoping through UAT and rollout to our distributed fulfillment team
- Partner with the Engineering, Product, and Design teams to evaluate and integrate new AI agents & tooling
- Document automation logic and maintain SOPs for deployed workflows
- Provide escalation support on complex operational issues, working with the Customer Success and Deployment teams to resolve and prevent recurrence
- Lead or contribute to cross-functional projects with direct business impact
- Support senior leadership with ad hoc strategic analysis and decision-making frameworks
Requirements
- 2-5+ years of experience in a startup or consulting environment, with direct ownership of analytical, operational, or automation workstreams
Nice to have
- Identify high-leverage opportunities to automate manual workflows using AI and no-code/low-code tools
- Plus: Can write SQL & Python and work directly within our data warehouse to answer operational questions and surface trends
Compensation
- We provide competitive base compensation along with stock options.
Benefits
- We provide competitive base compensation along with stock options.
- We offer generous employer-sponsored health and dental coverage, nine company holidays, and unlimited PTO ("take what you need").
- This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships.
Equal opportunity
- equal opportunity employer committed to diversity and inclusion.
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