Lucayan Technology Solutions LLC
IT Help Desk I (Pipeline)
Honolulu, HI · Full-time
No sponsorship$171k-$800kDetected 19 days ago
CybersecurityAccount ManagementCommunication
About the role
- The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols.
Responsibilities
- Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person.
- Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation).
- Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations.
- Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC).
- Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation.
Requirements
- U.S. citizenship (required for access to government systems).
- Join a mission-focused environment where your expertise makes a tangible impact.
Nice to have
- Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks.
- Experience working in a government or defense contracting environment.
- Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems.
- Associate degree in IT or related field preferred.
- Preferred: Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks.
Skills
- Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
- Strong attention to detail and organizational skills.
Compensation
- $171k-$800k
Company info
- We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission.
- We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.
Visa & Work Authorization
- citizenship required; ability to obtain and maintain DoD Secret Clearance
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This listing is sourced directly from Lucayan Technology Solutions LLC's careers page and normalized into a canonical job model.