Western Alliance Bank

Client Care Specialist (Part-time Teller)

La Mesa, CA · Part-time

Sponsorship not specifiedDetected 12 days ago

ComplianceAccessibilityCustomer SupportCommunicationProblem Solving

About the role

One of your key responsibilities is to set client expectations, recommend appropriate products and services, and mitigate risk by thoroughly researching and documenting client requests and escalating issues when appropriate.
Salary amount is determined by specific job location.
About the company: Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.

Adhere to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.
Provide support from general navigation to in-depth technical interfaces.
You'll perform transactions and service requests in accordance with established policies and procedures, assess and respond to inquiries from both clients and internal and external business partners.
As a key member of the team, you may be asked to proactively contact clients, review reporting, or perform other operational processes or controls.
You'll exhibit excellent problem solving, functional communication, and technical skills, along with a drive for exceptional client service.

1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field.
High school diploma required.
Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services.
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

Hourly range for new hires is generally $24.15 - $27.00 for San Diego, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation.
Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.
When contacting us, please provide your contact information and state the nature of your accessibility issue.
We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the

This listing is sourced directly from Western Alliance Bank's careers page and normalized into a canonical job model.