HealthPartners
Support Center Analyst
Bloomington, MN, United States
Sponsorship not specified$20k-$40kDetected 1 day ago
Customer SupportLeadership
About the role
- This role includes after-hours on-call responsibilities.
Responsibilities
- HealthPartners is hiring a Support Center Analyst.
- The person in this role is responsible for providing technical support to employees and users by troubleshooting and resolving a variety of software, hardware, and technology-related issues.
- The Analyst responds to support requests received through phone calls, live chat, online portals, and ticketing systems (approximately 20-40 per analyst daily) while delivering positive customer experiences.
- The Support Center Analyst investigates and resolves routine to moderately complex technical issues, documents incidents and service requests, escalates system outages to leadership, and helps ensure HealthPartners' technology systems and services operate effectively.
- Reporting to the Supervisor, Support Center, this individual will join a collaborative team of analysts with a variety of experience levels and technical expertise.
- This is an intermediate-level IT support position that...
Compensation
- $20k-$40k
Apply directly at HealthPartners →Create a free account for alerts like thisView HealthPartners immigration profile
This listing is sourced directly from HealthPartners's careers page and normalized into a canonical job model.