ComputerCare
Program Manager, Strategic Accounts
Stockton, CA
Sponsorship not specified$96k-$125kDetected 19 days ago
Project ManagementJiraSalesforceAccount ManagementExcelSupply ChainLogisticsProcess ImprovementCustomer SuccessZendeskLeadershipCommunicationCollaborationProblem SolvingMicrosoft OfficeNetSuite
About the role
- As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach.
- Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day.
- The Program Manager serves as the primary operational liaison for assigned strategic customer programs, ensuring seamless communication, cross-functional alignment, and operational excellence across ComputerCare and customer organizations.
Responsibilities
- We're the trusted partner that IT leaders turn to when technology can't afford to fail.
- We never outsource our work because we believe in accountability, quality, and building lasting relationships-with our clients and as a team.
- Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.
- Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.
- Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
- Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.
- Support customer implementations, service expansions, operational transitions, and strategic initiatives while minimizing disruption to ongoing operations.
- Collaborate across multiple sites to ensure consistent execution, standardized processes, and alignment with customer expectations.
- Perform other duties and strategic projects as assigned.
- Demonstrated ability to lead cross-functional initiatives, manage multiple priorities, and influence stakeholders without direct authority.
Requirements
- 3+ years of experience in Program Management, Project Management, Operations, Customer Success, Account Management, or a related operational leadership role.
- Proficiency with Microsoft Office Suite (particularly Excel) and experience with business systems such as Jira, Zendesk, NetSuite, Salesforce, Oomnitza, or similar platforms.
Compensation
- $96k-$125k
Benefits
- Prepare and present recurring dashboards, business reviews, and operational updates highlighting performance, improvement initiatives, and program health.
- Bachelor's degree in Business, Operations, Supply Chain, Project Management, Engineering, or a related field (or equivalent combination of education and experience).
Company info
- If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.
- Come join us in our mission of being the Human Side of Hardware!
- Monitor program performance through operational metrics and reporting, providing actionable insights and recommendations to internal leadership and customers.
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This listing is sourced directly from ComputerCare's careers page and normalized into a canonical job model.