Empower Pharmacy

Pharmacy Technician, Patient Services

Houston, TX

Sponsorship not specifiedDetected 23 hours ago

CRMProcess ImprovementHRISPharmacy PracticePatient CareFDA RegulatoryLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

It accelerates therapy access while protecting quality and regulatory standards and serves as a key control point requiring real-time decision-making that impacts patient access, provider experience, and operational efficiency.
Success requires sharp judgment, disciplined execution, and the ability to balance speed, accuracy, and compliance with precision in a high-volume environment.

Documentation Discipline: Maintain complete, audit-ready records across systems, ensuring every patient interaction, verification step, and exception aligns with regulatory requirements and internal standards.
Patient Communication: Deliver clear, empathetic communication that explains processes, timelines, and next steps while building trust, handling complex interactions, and reducing confusion across sensitive situations.
Service Ownership: Manage patient and provider inquiries through resolution, including escalations and de-escalation when needed, closing communication loops quickly and ensuring a consistently responsive, professional service experience.
Queue Management: Prioritize daily workload across multiple queues, balance competing priorities, and manage high-volume activities with constant task-switching while maintaining accuracy and service-level expectations.
Metric Discipline: Perform against productivity, quality, and responsiveness goals while directly impacting turnaround times, order accuracy, and overall workflow efficiency through disciplined execution.

While performing the responsibilities of the job, the employee is required to talk and hear.
Employees are regularly required to move about the office and around the corporate campus.
The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Proven ability to learn SOPs, systems, and process requirements quickly in a fast-changing environment.
Experience working with documentation standards, quality expectations, and escalations in structured operational workflows.
Comfort using multiple systems simultaneously and maintaining accuracy while managing competing priorities.
Willingness and ability to adopt approved AI-enabled workflows that improve efficiency, consistency, and service performance.
Active Pharmacy Technician registration, licensure, or certification as required by applicable state regulations.
High school diploma or equivalent required. Associate degree or healthcare-related training preferred.
2+ years of experience in pharmacy operations, patient services, healthcare support, call center operations, or another high-volume regulated environment requiring problem-solving and prioritization preferred.
Demonstrated experience handling patient or customer interactions with professionalism, clarity, empathy, and strong follow-through.

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications.

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide.
As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing.
We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc.
5000 List for 2025.
Empowering people defines who we are.

This listing is sourced directly from Empower Pharmacy's careers page and normalized into a canonical job model.