Sentry
Senior Technical Customer Success Manager
New York City, New York · Senior
Sponsorship not specifiedDetected 83 days ago
DevOpsSalesAccount ManagementExcelCustomer SuccessCommunication
About the role
- You'll play a key role in helping customers realize measurable outcomes with Sentry.
- This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies.
- If you're a technologist with experience supporting technical products in customer-facing roles-and you're eager to join a fast-growing team delivering real value through an exceptional product-we'd love to meet you.
Responsibilities
- Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them.
- Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success.
Requirements
- You have to have strong technical background to be successful in this role
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
- it's just who you are
- This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
- Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- Experience in working with complex, multi-divisional, multi-geographical customers
- Impressive executive presence and communication abilities
- You're driven
- no one needs to push you to excel
- Passion for technology and being a part of a fast-growing SaaS company
- Bonus qualifications
Nice to have
- Past experience as a developer/devops
- Extensive knowledge in application monitoring, Logs, Metrics, Traces
Skills
- Love developer tools, open-source, and/or all things software development life cycle!
Benefits
- Drive customer success and health through effective onboarding, adoption, value realization, and retention.
Company info
- Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption.
- Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
- Appreciate working on a variety of projects with customers from lots of different industries
- Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform.
- Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide.
- In this highly cross-functional role, you'll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers' technical and business goals are met.
Equal opportunity
- Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic.
- This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry.
- We strive to build a diverse team, with an inclusive culture where every teammate can thrive.
- Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software.
Visa & Work Authorization
- candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected
This listing is sourced directly from Sentry's careers page and normalized into a canonical job model.