VIP Hospitality LLC
CLT Customer Service Agent
Charlotte, NC
Work authorization requiredDetected 27 days ago
Customer SupportLeadershipCommunication
About the role
- About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
Nice to have
- Greet passengers in a positive, approachable, and respectful manner, using a calm and professional tone at all times.
- Proactively look for passengers who appear confused, delayed, or in need of assistance, and offer clear guidance before issues escalate.
- Respond to passenger questions and concerns promptly, using sound judgment and escalation procedures when needed.
- Job Responsibilities
- Assist passengers with locating checkpoints, lines, and appropriate airport resources while helping balance traffic in the lobby.
- Learn and correctly operate stanchions at each checkpoint, including setting up, adjusting, and correcting queue layouts as needed.
- Engage international passengers in a positive, respectful, and culturally aware manner.
- Resolve or escalate passenger concerns promptly while maintaining professionalism and confidentiality.
Visa & Work Authorization
- Must meet applicable minimum age and work authorization requirements for the position and location
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This listing is sourced directly from VIP Hospitality LLC's careers page and normalized into a canonical job model.