Msxinternational

Service Lane Consultant

Rochester, NY, United States

Sponsorship not specified$50k-$60kDetected 2 days ago

SalesBusiness DevelopmentExcelCustomer SupportCommunicationPublic SpeakingWritingMicrosoft Office

About the role

Able to work independently and with other team members.
The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
A reasonable estimate of the current range is $50k to $60k based on current experience.

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world.
MSX International is currently seeking candidates to function as Subject Matter Experts that will support the activity of the Field Service Development Managers in each assigned region.
Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention.
Implement, train and monitor dealers on service lane processes.

Assist dealers in improving LOF/MPVI cycle times to under an hour
Meet defined metric goals for assigned dealers within a set geographic area
Ensure dealer processes are in place to gather local competitive data
Ensure proper Business Development Center (BDC) service department integration
Share best practices, ideas, success stories and analysis techniques via the SDM forum
Position requires 90% of travel time
Complete other special assignments if necessary
College degree (Associate's or Bachelor's) is preferred but not required.
Previous automotive experience, with 1 year of fixed operations or equivalent experience.
Appreciates challenges and is always looking for new learning experiences
Is creative in problem resolution and demonstrates the ability to think "out of the box", makes it a priority to solve the customer issues
Ability to overcome objections and obstacles during day to day activities.

We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights.

We focus on helping our clients generate more value for their customers.
We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.
Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

This listing is sourced directly from Msxinternational's careers page and normalized into a canonical job model.