Dick's Sporting Goods

Dick's Sporting Goods

Support Technician 2nd Shift

01350 Fort Worth DC · Contract

Sponsorship not specifiedDetected 8 days ago
JiraCustomer SupportCiscoCollaborationWarehouse Management System

About the role

  • This role involves collaborating with various departments to maximize teammate productivity through the effective use of technology.
  • Additionally, you will assist the System Administrator with their daily tasks and ensure that the Distribution Centers operate at peak efficiency.
  • Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.

Responsibilities

  • DC Operational Support Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.
  • Provide technical support for printing, scanning, and general systems, and hardware inquiries.
  • Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.
  • Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.
  • Teammate Administrative Support Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.
  • Learn and manage the patching of Microsoft Servers in the DC.
  • Warehouse Management System Support Troubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary.

Requirements

  • Cameras must be on during all virtual interviews.
  • If you have any questions or need accommodations, we're here to help.
  • To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews.
  • Warehouse Management System Knowledge Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.
  • Associates Degree Technical- Computers <1 year experience Distribution Center experience, Warehouse management systems experience preferable Manhattan Active Cisco networking helpful, but not required Knowledge of IntelliTrack Asset Management System helpful, not required Knowledge/Experience with Jira Ticketing Portal helpful, not required Knowledge of Apple Products - iPhones & iPads Bilingual (English/Spanish) preferred VIRTUAL REQUIREMENTS: At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone! ACHIEVING SUCCESS AT DICK'S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall
  • it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can't wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK'S Sporting Goods - a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.

Benefits

  • Provide coverage for the System Admin during their absence or when working on external projects.

Company info

  • At DICK'S Sporting Goods, we believe in how positively sports can change lives.
  • On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.
  • We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
  • If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
Apply directly at Dick's Sporting Goods →Create a free account for alerts like thisView Dick's Sporting Goods immigration profile

This listing is sourced directly from Dick's Sporting Goods's careers page and normalized into a canonical job model.