Kontakt.io
SRE Leader
New York
Sponsorship not specifiedDetected 9 days ago
Distributed SystemsAWSCloud PlatformsDockerKubernetesTerraformCI/CDPrometheusGrafanaSite Reliability EngineeringCybersecurityNetwork SecurityIncident ResponseComplianceHIPAAHL7/FHIREHR/EMRPatient CareLeadershipMentoring
About the role
- About Kontakt.io http://Kontakt.io Every day, intelligent software orchestrates the physical world around us - from matching drivers with riders to optimizing global supply chains.
- Yet inside hospitals, where every second and every decision can affect a patient's life, operations are still spread across dozens of disconnected systems.
- At Kontakt.io http://Kontakt.io, we're changing that.
Responsibilities
- Design and implement self-healing, fault-tolerant systems to prevent failures before they happen.
- Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing.
- Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments.
- Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management.
- Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
- Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR).
- Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards.
- Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering.
- Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities.
- That intelligence powers the execution layer hospitals have been missing - helping care teams make smarter decisions and deliver better patient care.
Requirements
- 10+ years of experience in Site Reliability Engineering or Cloud Infrastructure.
- Deep expertise in cloud platforms (AWS), Kubernetes, and distributed systems.
- Hands-on experience with incident management, postmortems, and building resilient systems.
- Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform, etc.).
- Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2).
- Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare.
- Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools.
- A mature leadership approach, with the ability to drive technical strategy while growing and mentoring a high-performance SRE team.
- Bonus Points If You Have:
- Experience with healthcare IT, including EHR data, FHIR, and HL7 interoperability.
- Own Mission-Critical Reliability - Ensure hospitals and care facilities always stay online with a 99.99% uptime healthcare platform.
Nice to have
- Expertise in real-time distributed systems, event-driven architectures, or large-scale data pipelines.
- Prior experience leading on-call rotations and major incident management processes.
- Scale AI-Powered Infrastructure - Work on real-time automation and self-healing cloud systems that orchestrate care delivery.
- Automation-First Culture - Minimize manual ops with cutting-edge automation, observability, and incident response strategies.
Compensation
- We've more than doubled our revenue over the past year and are on track to surpass $70M in annual recurring revenue - not because we're following a market, but because we're defining one.
Benefits
- You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates efficiently, and meets the needs of our growing healthcare customers.
- Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.
- Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available.
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This listing is sourced directly from Kontakt.io's careers page and normalized into a canonical job model.