eBay

Director of Trust, eBay Live

San Jose · Director

Sponsorship not specified$195k-$261kDetected 1 day ago

AccessibilityStakeholder ManagementCustomer SupportCadenceLeadershipCommunicationProblem Solving

About the role

Fast moving, mission driven, and relentlessly focused on impact, eBay's Global Trust team ensures every interaction between millions of buyers and sellers is safe, fair, and reliable.
We are redefining what trust means in a dynamic marketplace, delivering experiences that inspire confidence and empower economic opportunity for everyone.
Our team of policy, strategy, and operations experts ensures expectations for both buyers and sellers are clear, easy to follow, and executed smoothly across eBay globally.

You will also lead and develop a strong team of managers and individual contributors, building an organization that can operate at pace, deal with ambiguity, and deliver trusted experiences for the next phase of eBay Live growth.
Lead cross-functional execution to deliver
Partner closely with senior leaders across eBay Live, Product Management, Engineering, Analytics, Design, Customer Support, Policy, Legal, Compliance, Risk, and Regulatory to drive aligned, end-to-end solutions.
Translate strategy into clear objectives, goals, plans, milestones, success metrics, and launches that deliver measurable outcomes.
Build and improve the processes, systems, reporting, and feedback loops needed to run Trust for eBay Live effectively at scale.
Build a high-performing team and strong partnerships
Lead, coach, and develop a strong team of managers and individual contributors, creating clarity, high standards, and strong development paths.
Build trusted partnerships across the organization, ensuring Trust is seen as a strategic partner to the eBay Live business.
Lead the end-to-end Trust agenda across policy, protections, moderation, standards, issue resolution, and post-transaction experiences, ensuring these come together as one coherent customer experience.
Balance immediate execution needs with longer-term platform building, grounded in buyer and seller needs, competitive context, and emerging risks.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
$195,200 - $260,600
The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Define the vision, strategy, and multi-year roadmap for Trust across eBay Live, ensuring eBay is the most trusted live commerce platform for buyers and sellers.

eBay is an equal opportunity employer.
If you have a need that requires accommodation, please contact us at talent@ebay.com.
We will make every effort to respond to your request for accommodation as soon as possible.

This listing is sourced directly from eBay's careers page and normalized into a canonical job model.