Headspace

Headspace

Client Executive, Mid-Market

Remote - United States · Mid · Full-time

Sponsorship not specified$75k-$100kDetected 121 days ago
RESTSalesforceCRMAccount ManagementCustomer SuccessPatient CareCommunicationCollaborationMentoring

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odds of building a lasting career here

45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This critical function is responsible for onboarding new clients, driving ongoing adoption and engagement strategies, and managing renewals and expansions.
  • For candidates with a primary residence in the greater SF area, this role will follow our hybrid model.

Responsibilities

  • Build and maintain strong client relationships by communicating Headspace's value, responding to inquiries, and troubleshooting issues in a timely and professional manner
  • Partner with clients to support onboarding, adoption strategies, and renewals, ensuring they are getting measurable value from Headspace
  • Support clients through contract renewals and expansions, helping guide them through pricing and partnership decisions
  • Provide regular reporting to clients that demonstrates the impact and value Headspace delivers for their employees
  • Maintain accurate and up-to-date client documentation across internal systems, including Salesforce, Asana, Google Suite, Highspot, Brandfolder, Ironclad, and AI tools such as - ChatGPT, Claude, and/or Gemini
  • Collaborate with internal teams - including Sales, Product, and Marketing - to share client insights, represent the voice of the customer, and improve our overall offering
  • Work with third-party partners on behalf of clients, including consultants and eligibility vendors, as needed
  • Proven ability to manage and grow client relationships with a focus on retention and engagement
  • We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage.

Requirements

  • Required Skills:

Nice to have

  • Preferred Skills:

Skills

  • 4+ years of experience in Customer Success, Account Management, Relationship Management, or a similar client-facing role
  • Strong communication skills - organized, clear, and able to tailor messaging to different audiences
  • Empathetic and solutions-oriented mindset with a genuine desire to help clients succeed
  • Comfortable working in a fast-paced, high-growth environment with shifting priorities
  • Results-driven with strong attention to detail and follow-through
  • Experience delivering metric-based reporting and translating data into actionable insights
  • Familiarity with Salesforce or similar CRM tools
  • Experience in benefits, wellness, healthcare, or a related industry
  • Background supporting SMB or Mid-Market clients specifically
  • Experience with upsell and expansion conversations within an existing book of business
  • Candidates must permanently reside in the US full-time.
  • Your recruiter will share more details about our hybrid model.

Compensation

  • The anticipated new hire base salary range for this full-time position is $75,000-$100,000 + variable compensation + equity + benefits.

Benefits

  • The chance to shape what mental health care looks like next
  • Competitive pay and benefits that support your whole self
  • The anticipated new hire base salary range for this full-time position is $75,000-$100,000 + variable compensation + equity + benefits.
  • At Headspace, base salary is but one component of our Total Rewards package.
  • Additional details about our Total Rewards package will be provided during the recruitment process.
  • Headspace exists to provide every person access to lifelong mental health support.
  • They're our shared commitment to building a more connected, human-centered team-one that's redefining how mental health care supports people today and for generations to come.
  • How we feel about Diversity, Equity, Inclusion and Belonging:
  • Within this range, individual compensation is determined by a candidate's location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.

Company info

  • Our Client Success Group works cross-functionally with the rest of the Headspace organization to uncover new ways to make Headspace a part of everyday life and to improve our product.
  • Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States.
  • At Headspace, our values aren't just what we believe, they're how we work, grow, and make an impact together.
  • A culture that's collaborative, inclusive, and grounded in our values
  • These values shape our decisions, guide our collaborations, and define our culture.
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This listing is sourced directly from Headspace's careers page and normalized into a canonical job model.