The Whole Group

Technical Product Manager - ServiceNow

United States · Full-time

Sponsorship not specifiedDetected 9 days ago

Agentic AIProduct ManagementProduct StrategyAgileCRMIntellectual PropertyCommunication

About the role

We are seeking a Senior Technical Product Manager to join a global consulting delivery team implementing
ServiceNow Sales CRM for a large enterprise client.
This is a hands-on, client-facing role requiring equal

Own both product-level outcomes and individual feature delivery across the Sales CRM workstream -
Surface insights, raise blockers early, and drive resolution without waiting for direction. Urgency and
Design solutions and make decisions independently in a complex, fast-moving delivery environment.
Technical/Functional Solution Design
Think holistically: Sales CRM cascades across systems. Account for downstream lead-to-cash
dependencies in every design decision.
Balance design capability with business acumen - technical/functional depth is essential
The opportunity to build - templates, frameworks, and processes that outlast any single engagement.
Join us and help create the future of enterprise consulting.

12+ years of software product management experience
Proven delivery of Sales CRM and/or CPQ implementations at enterprise scale
Experience joining and contributing to established delivery programs mid-engagement, not just
Experience managing global Sales products and SaaS vendor relationships
Validate out-of-the-box platform behavior before assuming customization is required.
Experience
Strong CRM and/or CPQ third-party consulting implementation experience
greenfield builds
Technical Skills
Sales Force Automation) strongly preferred
Sales CRM certification a plus

Demonstrated experience with the ServiceNow platform, including familiarity with its core architecture,
Prior experience with ServiceNow Sales CRM and related modules (CPQ, Revenue Management, or
Experience designing AI-enabled solutions on enterprise platforms
Strong grasp of CPQ cross-system dependencies and downstream impact
Strong ownership mindset and urgency; prioritizes high-impact activities and acts without needing to be
Composure under pressure from demanding stakeholders; strong EQ and conflict management skills
Exceptional communication and presentation skills, including the ability to demo functionality clearly to
Proficient in Agile/Scrum delivery methodologies; adapts quickly to shifting priorities in complex
Direct access to the latest ServiceNow innovations, including Agentic AI and Now Assist capabilities.
A delivery model built for speed - where your work ships, has visible impact, and is recognized.
data model, and configuration capabilities
Sales Force Automation) strongly preferred; Sales CRM certification a plus

Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.

Competitive salary, comprehensive benefits, and dedicated support for professional development and certifications.
We love ServiceNow-their innovation velocity, product vision, and their unwavering commitment to "one platform" excellence-and we chose to focus on it for one reason: it's where transformation happens.

drive customer and revenue transformation on ServiceNow by leveraging the next generation of agentic workflows and AI-powered enterprise solutions.
We operate on a next-generation consulting model-one that's built to break traditional norms and accelerate time to value.
By partnering closely with ServiceNow's leading platform and product teams, we design the fastest, most assured delivery models to generate real, measurable outcomes and strategic impact for modern, forward-thinking organizations.
Join The Whole Group - Shaping the Future of AI-Powered Business Transformation on ServiceNow
At The Whole Group, we are redefining what consulting looks like in an AI-powered world.
Why Work With Us?

This listing is sourced directly from The Whole Group's careers page and normalized into a canonical job model.