Xylem

Service Center Specialist

Ashland, Virginia

Sponsorship not specified$25k-$28kDetected 5 hours ago

CRMExcelLogisticsERPCommunicationCollaborationMicrosoft Office

About the role

Troubleshoot and repair equipment and products by phone, in the shop, and at customer sites.
Respond promptly to inbound phone calls, online inquiries, and customer walk-ins.
Process customer requests including rental quote generation, order placement, and contract renewals in-person, by phone, or via email.

Perform standard and non-routine operations and logistics tasks, including scheduling technicians, deliveries, and equipment.
Review contract auto-renewals and support contract updates or changes, including purchase orders.
Support Service Shop Technicians with work orders and parts retrieval for repairs.
Document process flows and ensure all service order details are complete.
Create and maintain a safe workplace and promote a strong safety culture.
As a Service Center Specialist, you will be responsible for delivering high-quality mechanical and electrical service support-including troubleshooting and repairs-via phone, in-shop, and at field locations.
This role also provides essential sales, administrative, and operational support, ensuring customer contracts, billing, invoicing, and administrative issues are resolved efficiently.
You will contribute to proper documentation, payment processing, and timely resolution of customer concerns, ultimately supporting multiple business units to deliver excellent service.
Partner with us in creating a world where water challenges are met with ingenuity and dedication
Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions.

Computer proficiency with Microsoft Suite (Outlook, Word, Excel, PowerPoint).
Familiarity with ERP systems, Field Service, and CRM applications such as MS Field Service or MS CRM.
Collaboration & Teamwork: Ability to work well within diverse teams to achieve shared objectives.
Ability to work well within diverse teams to achieve shared objectives.
Demonstrated troubleshooting ability and basic circuit testing knowledge.
Strong organizational, communication, and collaboration skills.
Understanding of general business and service center concepts.
Basic math skills and understanding of IT business tools.
Ability to work both independently and as part of a team with limited supervision.
High Impact Behaviors:
Continuous Professional Development: Commitment to ongoing learning and industry best practices.
Results Driven: Set and deliver high performance standards, focused on achieving effective results.

High school diploma or equivalent plus 2 years of relevant work experience, or Bachelor's degree with comparable expertise.
Light construction experience preferred.

$25-28/hour (Starting pay dependent on skills, experience, and location)
We offer a comprehensive benefits package, including Paid Time Off (PTO) for hourly positions, health, dental, vision, an investment savings plan, and more.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.
We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Service Center Specialist
Provide excellent service to both internal and external customers.
Collaborate effectively with customers and branch staff to resolve issues and align on solutions.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark.
Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues

This listing is sourced directly from Xylem's careers page and normalized into a canonical job model.