Thrivent

Thrivent

Associate Customer Care Professional, Generosity Programs, Bilingual Spanish

United States · Full-time

Sponsorship not specifiedDetected 1 day ago
LeadershipMentoring

About the role

  • This role isn't on the other end of a complaint line, and escalated callers are rare.
  • Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.
  • And your passion for serving others combined with integrity in your words and actions is essential to your success.

Requirements

  • Internet speed 30 Mbps download/10 Mbps upload required.
  • The ability to pass a criminal background check
  • This assessment must be completed within 48 hours of receiving the initial invite for your application to be considered.
  • This assessment must be completed within 48 hours of receiving the first invitation.
  • Fluent in English and Spanish, with the ability to communicate professionally in both languages across written, verbal, and digital channels.
  • Experience navigating complex customer interactions from support through to resolution.
  • Ability to welcome change and contribute to continuous improvement in a fast-paced work environment. Some examples include proactively sharing suggestions, identifying trends, and improving shared documentation.

Skills

  • High school diploma or equivalent experience, post-Secondary education is preferred.
  • Ability to work:
  • Training: September 14, 2026- November 9, 2026, 8:00 a.m. - 4:30 p.m. Central, Monday through Friday for training duration
  • After Training: Work a full-time schedule between the hours of 9:30 a.m. - 6 p.m. (CST), Monday through Friday
  • Remote work

Compensation

  • We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent.
  • This role starts at a competitive hourly wage of $23.46.
  • The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

Benefits

  • Eligibility for receipt of these benefits is subject to the applicable plan/policy documents.
  • Comprehensive medical, vision, and dental (we care about your health)
  • 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
  • Four weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
  • Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
  • That extends to our benefits.

Equal opportunity

  • Thrivent is committed to providing reasonable accommodation to individuals with disabilities.
  • If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

Visa & Work Authorization

  • religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected b
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This listing is sourced directly from Thrivent's careers page and normalized into a canonical job model.