Airwallex

Senior Technical Account Manager

US - New York · Senior

Sponsorship not specifiedDetected 43 days ago

RESTProduct ManagementProduct StrategySalesforceSalesCustomer SupportCommunicationPublic SpeakingOrganizational Skills

About the role

Our team works alongside commercial teams throughout the pre-sales, integration, and post go-live ramping stages, serving as the single technical point of contact and trusted advisor for our clients.
We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market.

This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.
Additionally, TAMs work cross-functionally across internal Airwallex teams and provide an elevated support experience for our strategic clients
Deliver an elevated services and technical support experience to your client portfolios
Build trusted relationships with your clients by becoming a subject matter expert on their business
Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients
Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs

Bachelor's degree in a STEM discipline, with strong academic achievements
Ability to approach customer and sales team requests in a proactive and consultative manner
Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

Knowledge of the payments domain / financial services will be advantageous
Experience working with data.
Strong organizational skills and self-starting mindset
Experience integrating RESTful APIs into web applications
APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS
All official communication will come from an @airwallex.com http://airwallex.com email address.
Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters.

The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success.
We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers.
As a Technical Account Managers (TAM) in Airwallex, you will play a crucial role in fostering our customers' innovative and transformative endeavours across our full payment solutions suites.
This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for our most valued enterprise customers.
Within the Merchant Services team, TAMs contribute significantly to ensuring the success of key enterprise customers in optimising their adoption and integration of Airwallex products.
We are looking for a technically savvy and sales-oriented technical account manager to partner with our most strategic enterprise customers, guiding them through post-sales queries and highlighting opportunities to scale to maximize the value of what they can build with our products.

Airwallex is proud to be an equal opportunity employer.
We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent.
We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions.
If you have a disability or special need that requires accommodation, please let us know.

Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future.

This listing is sourced directly from Airwallex's careers page and normalized into a canonical job model.