LiveRamp

LiveRamp

Dedicated Support Engineer

New York, USA

Sponsorship not specified$93k-$141kDetected 28 days ago
SQLCustomer SupportCommunicationCollaboration

About the role

  • We know that inspired teams enlist people from a blend of backgrounds and experiences.
  • And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong.

Responsibilities

  • A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust.
  • LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.

Requirements

  • 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
  • Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
  • The ability to work and succeed in ambiguous situations with little direction.
  • The ability to respond promptly and follow through on projects to completion.
  • Strategic and forward thinking, proven ability to plan ahead.
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience
  • Ability to execute and understand existing queries, and to make adjustments as needed.

Skills

  • Familiarity with SQL querying. Ability to execute and understand existing queries, and to make adjustments as needed.
  • The approximate annual base compensation range is $92,500 to $140,500.
  • Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback.

Compensation

  • Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead.

Benefits

  • Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
  • Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
  • Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

Company info

  • LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people.
  • Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents.
  • Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
  • Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
  • We use automated decision systems (ADS) as part of our recruitment and hiring process.
  • If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know.
  • We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
  • LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
  • To all recruitment agencies: LiveRamp does not accept agency resumes.
  • Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location.
  • LiveRamp is not responsible for any fees related to unsolicited resumes.
  • LiveRamp does not accept agency resumes.

Equal opportunity

  • LiveRamp is an affirmative action and
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This listing is sourced directly from LiveRamp's careers page and normalized into a canonical job model.