Synechron
Production Support Analyst - Capital Markets
Toronto, ON · Senior
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About the role
- Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams.
- With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.
- The ideal candidate will be hands-on, detail-oriented, and capable of managing both daily operations and strategic initiatives.
Responsibilities
- Provide ongoing support and maintenance for capital markets trading and risk systems.
- Collaborate with cross-functional teams to ensure system stability, performance, and continuous improvement.
- Manage and troubleshoot Linux, Windows, and SQL database environments.
- Document processes, issues, and user stories using Confluence and Jira.
- Manage incident, problem, and change requests following ITIL principles.
- Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, Dynatrace.
- Support CI/CD pipelines and automation using tools like Github, Nexus, Jenkins, and Ansible.
- Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions.
- Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.
- We are seeking a highly skilled and proactive Production Support Analyst to join our team, supporting large-scale, enterprise-wide capital markets trading and risk platforms.
Requirements
- Must be extremely hands-on, detail-oriented, assertive, and proactive.
- Proven experience supporting large-scale, enterprise-wide, global trading and risk platforms.
- Ability to adapt and thrive in a fast-paced environment.
- Bachelor of Science degree or equivalent.
- Experience with ITIL, incident/problem/change management.
- Experience with batch scheduling platforms like BMC Control M, Autosys, Tidal.
- Experience with CI/CD, MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubernetes.
Nice to have
- Knowledge of Capital Markets and sales lifecycle is a plus.
- Preferred, but not required:
Compensation
- With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.
- The base salary for this position will vary based on geography and other factors.
- In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100k - CAD $110k/year & benefits (see below).
Benefits
- 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
- A higher education certification policy.
- Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all.
- We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
- Flexible hybrid policy.
Company info
- We are At Synechron, we believe in the power of digital to transform businesses for the better.
- S YNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer.
- Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an
Equal opportunity
- equal opportunity workplace and is an affirmative action employer.
- We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.
This listing is sourced directly from Synechron's careers page and normalized into a canonical job model.