Dedicated IT

Dedicated IT

Hybrid IT Support Technician II - Bozeman, MT

Bozeman, MT · Mid

Sponsorship not specified$60k-$75kDetected 42 days ago
RESTComplianceDNSFirewallVPNCiscoHIPAAEHR/EMRLeadershipCollaborationMentoringWritingSharePoint

About the role

  • Schedule: Hybrid schedule, 2 half-days per week onsite and the rest of the week from home

Responsibilities

  • Handle support tickets and resolve client issues within SLA requirements
  • Collaborate with clients, the Service Delivery Manager, Team Lead, Escalation Engineer, and POD teammates to provide top-quality service
  • Create tickets, document detailed notes, and accurately track time
  • Own and work email tickets when not answering calls or when requested
  • Train, mentor, and assist Support Technician I teammates
  • Identify possible major incidents and notify the Team Lead or Service Delivery Manager immediately
  • Coordinate with vendors for client-related support ticket resolution
  • Collaborate on client projects with fCIO and POD teammates
  • Provide support for workstation hardware, Windows/Mac OS, mobile devices, desk phones, headsets, printers, scanners, and common end-user technology.
  • Resolve and document support tickets efficiently, with clear notes, accurate time tracking, and strong client communication.

Nice to have

  • Workstation hardware
  • Desk phones and headsets
  • Printers and scanners
  • SharePoint, OneDrive, and Microsoft 365
  • Active Directory
  • NTFS and file permissions
  • Network infrastructure, including routing, switching, and wireless access points
  • Business line software

Skills

  • Ability to solve problems without specific step-by-step guidance
  • Ability to explain technical information in simple terms
  • Strong typing skills for quick and accurate service ticket documentation, 50 WPM preferred
  • Strong technical writing and documentation skills
  • High School Diploma or GED required
  • 2-3 years in a previous helpdesk or relevant advanced technical role required
  • Prior Managed Service Provider (MSP) experience required
  • Prior Healthcare IT experience preferred
  • ConnectWise experience preferred
  • Experience supporting medical clients, EMR systems, and HIPAA-aware environments preferred
  • Education & Experience Qualifications
  • Certifications preferred: CompTIA A+, Network+, Security+, Cisco, Microsoft certifications, or equivalent relevant experience

Compensation

  • You can expect to be equipped with modern hardware, tools that help automate and improve the support experience, and systems that help you continue leveling up your technical skills.
  • Support Technician IIs are customer-oriented problem-solvers who provide fast, accurate, and professional technical support.
  • This role primarily focuses on fielding incoming calls, assisting with emailed tickets, resolving support issues within SLA, and mentoring teammates.
  • As part of Dedicated IT's core technical team, you'll support a wide variety of client environments and solve technical problems through ownership, strong documentation, and creative problem-solving.
  • $60,000-$75,000
  • We Are Looking for Candidates That Embody Our Core Values:

Benefits

  • Comprehensive benefits package
  • 3 weeks PTO plus 1 week sick leave
  • Collaborate: Leave your ego at the door.
  • Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.

Company info

  • Dedicated IT
  • Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare.
  • Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT.
  • Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
  • At Dedicated IT, we are invested in our employees.
  • Their goals, growth, and success (both professional and personal) are a top priority.
  • We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
  • https://www.linkedin.com/company/dedicated-it/posts/?feedView=all
  • https://www.glassdoor.com/Reviews/Dedicated-IT-Reviews-E2254858.htm
  • Position Summary

Equal opportunity

  • Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Visa & Work Authorization

  • al employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any ot
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This listing is sourced directly from Dedicated IT's careers page and normalized into a canonical job model.