Ssctech
HR Support Services Advisor II
Jacksonville, FL · Mid
Sponsorship not specifiedDetected 19 days ago
RecruitingHRISCommunicationMicrosoft Office
About the role
- Prepare and send onboarding communications, welcome materials, and logistical information.
- Identify process gaps or recurring issues and recommend continuous improvement opportunities to enhance onboarding efficiency and employee experience.
- Apply judgment to determine when to escalate issues or deviate from standard procedures while maintaining compliance and service quality.
Responsibilities
- HR Support Services Advisor II
- Manage end-to-end onboarding activities, including Form I-9 completion, documentation, data entry, background screen, system access coordination, and orientation readiness.
- Serve as the primary point of contact for newly hired employees throughout the onboarding lifecycle, providing timely, accurate, and professional support.
- Partner with pre-hires/candidates, hiring managers, recruiters, and HR stakeholders to deliver a seamless, positive onboarding experience.
- Accurately enter, update, and maintain employee data within HR systems (HRIS), ensuring data integrity and recordkeeping compliance.
- Maintain accurate employee records in HR systems with a high level of confidentiality.
- Prepare or support standard HR reports (e.g., headcount, onboarding metrics, compliance tracking) as requested.
- The HR Support Services Advisor II is a key member of the NAM Global Shared Services team and the primary point of contact for pre-hires and new hires.
- This role ensures a seamless, engaging, and compliant onboarding experience by managing end-to-end onboarding activities and serving as a key point of support for candidates, hiring managers, and HR partners throughout the process.
- Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.
Requirements
- Bachelor's degree required, 1-3 years of relevant experience in HR, onboarding, HR operations, HRIS administration, or a related support role.
- Proficiency in common Microsoft Office software, with HR systems (HRIS/ATS) and Regular computer use and communication via phone, email, and virtual platforms.
Nice to have
- What Sets You Apart (preferred qualifications)
- Some knowledge of HR policies and procedures, and onboarding best practices preferred.
Skills
- Customer-focused mindset with strong written and verbal communication skills.
- Strong attention to detail and excellent organizational skills.
- Strong written and verbal communication skills
- Strong interpersonal skills and stakeholder coordination ability
Benefits
- SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations.
Company info
- As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
- Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
- Ensure timely completion, accuracy, and compliance of all onboarding activities in accordance with company policies, employment laws, and audit requirements.
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This listing is sourced directly from Ssctech's careers page and normalized into a canonical job model.