Shakudo

Senior Engagement Manager

Toronto, ON · Senior

Sponsorship not specifiedDetected 104 days ago

PythonMATLABiOSSQLLinuxMachine LearningStakeholder ManagementCustomer SuccessLeadershipCommunicationCollaboration

About the role

We use the term "operating system" in the truest sense: just like iOS, Windows, or Linux, Shakudo's end-to-end OS provides ever-evolving, fully automated, best-in-class open-source components tailored to each business's unique needs.
This is a highly cross-functional, customer-facing role for someone who excels at program delivery, executive communication, and turning ambiguity into structured execution.
More importantly, you'll work on technology that matters.

Own end-to-end customer engagements, including kickoff, planning, governance, execution, and delivery.
Partner with customer executives and technical teams to understand priorities, identify critical pain points, and focus delivery on the highest-value outcomes.
Build trusted relationships with senior stakeholders on the customer side, including technical leaders, business sponsors, and executive decision-makers.
Develop and improve repeatable engagement processes, playbooks, and operating rhythms that help Shakudo scale customer delivery effectively.
In this role, you will own customer engagements from kickoff through delivery and expansion, working closely with Shakudo's technical teams while serving as a trusted advisor to senior customer stakeholders.
You will keep projects organized, ensure the right work is prioritized at the right time, proactively communicate progress and risks, and maintain strong alignment across customer and internal teams.

6+ years of experience in management consulting, customer engagement, program management, or similar customer-facing delivery roles.
Strong leadership, communication, and presentation skills, with the ability to influence stakeholders at all levels, including senior customer executives.
2+ years of direct technical experience or close collaboration with engineering teams on technical projects.
Experience with programming, scripting, or statistical packages (e.g. Python, R, Matlab, SQL)
Demonstrated experience owning complex enterprise engagements with multiple stakeholders, competing priorities, and cross-functional teams.
Strong project and program management skills, including scoping, planning, prioritization, dependency management, and risk mitigation.
Deep understanding of data and AI technologies and their applications in enterprise contexts.
Proven ability to create structure in fast-paced, ambiguous, and unstructured environments.
Executive presence and sound judgment in managing customer relationships, expectations, and escalations.
Adaptive, curious, and collaborative, willing to learn, lead, guide, and follow as needed.
Experience working with enterprise customers in regulated or security-conscious environments
Experience building operating cadences, governance processes, or PMO-style structures for complex technical engagements
Why Shakudo Stands Out
Work with cutting-edge technologies in machine learning and high-performance computing.

Shakudo offers a high-impact package: competitive salary, meaningful equity so you share in the upside of transformational technology, and top-tier health benefits that have you fully covered.

competitive salary, meaningful equity so you share in the upside of transformational technology, and top-tier health benefits that have you fully covered.
We provide 16+ weeks of pregnancy leave top-up and a flexible vacation policy-because building transformational technology requires supporting the people who build it.
Coordinate internal cross-functional resources across product, engineering, machine learning, and go-to-market teams to keep work organized, dependencies managed, and blockers removed.
Partner with top-tier machine learning, product, engineering, and business teams across industries to design and refine AI and data applications that drive measurable business value.

Drive prioritization decisions with customers to ensure near-term deliverables create meaningful business value while supporting longer-term strategic goals.
Establish effective feedback loops between customers and Shakudo's product, engineering, and go-to-market teams.
At Shakudo, we're building the world's first operating system for data and AI.
We are seeking a seasoned Senior Engagement Manager to join our team and play a critical role in driving customer success while shaping the future of AI adoption in the enterprise.
At Shakudo, our culture is proactive, collaborative, and supportive-we succeed together by building strong partnerships and solving complex challenges.

equal opportunity employer and encourages candidates of all backgrounds to apply.

This listing is sourced directly from Shakudo's careers page and normalized into a canonical job model.