Pendo

Pendo

Senior GTM Operations Manager, Customer Engineering

Raleigh, NC or New York, NY · Senior

Sponsorship not specified$135k-$165kDetected 11 days ago
SparkSalesforceSalesCustomer Success

About the role

  • The team + the role Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective.
  • We sit at the intersection of data, AI, and GTM execution.
  • You stay close to the business - deeply embedded in the CE org, with a point of view on where process, data, or AI could unlock better outcomes.

Responsibilities

  • We hold ourselves accountable to whether the teams we support are getting measurable, lasting value from our work.
  • This role owns the operational foundation for
  • process design, planning cycles, and strategic partnership with CE leadership.
  • You also serve as the CE pod lead, the coordination point for Applied AI, Business Systems, and Data work that touches your function.
  • You identify what is broken, design the solution, and bring stakeholders along.
  • Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success.
  • Proven ability to own and improve core ops work (territory and book-of-business design, capacity planning, process architecture) with limited oversight.

Requirements

  • You're rewiring how you work around them.
  • 5+ years of experience in Revenue Operations, GTM Operations, Sales Operations, or Customer Success Operations within a B2B SaaS environment.
  • You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future.
  • Our mission is to improve society's experience with software.

Skills

  • Prior experience acting as a business stakeholder for an AI or data product - writing requirements, reviewing outputs, and driving adoption.
  • Exposure to Claude, n8n, Lovable or similar AI and automation tooling.
  • In-office 3 days per week unless designated remote.

Compensation

  • Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
  • The expected salary range for this role to be performed in:
  • North Carolina is $135,000 - $165,000
  • New York is $150,000 - $180,000
  • Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.
  • The expected salary range for this role to be performed in SAID STATE is USD$ - USD$.

Benefits

  • Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.
  • Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.
  • Familiarity with churn modeling, health scoring frameworks, or expansion pipeline mechanics.

Company info

  • EEOC: We are an
  • Our culture is passionate, dynamic, and fun.
  • If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.

Equal opportunity

  • EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
  • We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
  • EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
  • We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success.
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This listing is sourced directly from Pendo's careers page and normalized into a canonical job model.