Experiorfinancial

Experiorfinancial

Broker Support Manager

Canada · Full-time

Work authorization required$70k-$80kDetected 29 days ago
AccessibilitySalesforceCRMFinancial AnalysisLeadershipCommunicationProblem SolvingAdaptability

About the role

  • This role is critical to ensure smooth back-office operations, clear and accurate communication, and a consistently high level of service for our agents and stakeholders across the organization.
  • Collaborative, supportive team environment where your contributions are recognized and valued.

Responsibilities

  • Support the team in setting up and managing agent payment structures in accordance with the Agent Agreement (AOA), ensuring understanding and compliance with compensation rules
  • Support and guide the team in managing and communicating chargeback-related debt collections with agents, ensuring accuracy, transparency, and strong communication
  • Coach, develop, and support team members to improve performance, build skills, and maintain accountability to department standards
  • Monitor team capacity and allocate resources effectively, ensuring productivity and support across departments
  • Perform additional duties as assigned as the role evolves
  • Broker Support Manager
  • Experior is looking for an experienced and people-focused Broker Support Manager to lead and support our Broker Support team while partnering closely with internal departments.
  • The Broker Support Manager plays a key leadership role in supporting the Broker Support team and internal departments by ensuring smooth administrative operations, accurate communication, and a high level of service across the organization.

Requirements

  • 2-3 years of experience in a leadership or management role required
  • Experience with an IMO or insurance carrier is considered an asset
  • Strong verbal and written communication skills, with the ability to engage professionally with both internal and external stakeholders
  • Demonstrated ability to lead, coach, and develop high-performing teams
  • Flexible and adaptable, with a willingness to take on evolving responsibilities and support other departments as needed
  • Committed to ensuring compliance with all company policies, procedures, and guidelines
  • Strong organizational and time-management skills, with the ability to effectively prioritize and manage multiple tasks
  • Highly analytical with strong problem-solving abilities to identify and resolve issues efficiently
  • Must reside and be authorized to work in Canada
  • Bilingual in French is a significant asset; willingness to learn French is also considered a strong advantage.
  • What Experior Financial Group Inc. can offer you:
  • Growing organization with long-term career opportunities.

Compensation

  • Support the team in setting up and managing agent payment structures in accordance with the Agent Agreement (AOA), ensuring understanding and compliance with compensation rules

Benefits

  • "Building financial foundations for families to empower them today and leave a legacy for tomorrow."

Visa & Work Authorization

  • Must reside and be authorized to work in Canada
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This listing is sourced directly from Experiorfinancial's careers page and normalized into a canonical job model.