Signifyd

Signifyd

Senior Revenue Operations Manager

United States (Remote); · Senior

Sponsorship not specified$130k-$140kDetected 8 days ago
Data AnalysisData VisualizationProject ManagementJiraStakeholder ManagementSalesforceForecastingCustomer SuccessLeadershipCommunicationPublic Speaking

About the role

  • This is a full-ownership role: you'll be responsible for the strategy, systems, processes, analytics, and enablement for both organizations.
  • This role is embedded in the business, not supporting it from a distance.
  • If you thrive working directly with post-sales leaders, enjoy presenting your work, and want to understand the business deeply enough to have opinions about it, this role will feel natural.

Responsibilities

  • SD&D Operations: Own SD&D operational infrastructure in Salesforce: implementation tracking, milestone forecasting, onboarding risk signal detection, and Sales-to-post-sales handoff workflows
  • Analytics & Reporting: Build and maintain the analytics and reporting infrastructure CS and SD&D leadership rely on, including notification and signal delivery systems
  • Stakeholder Partnership: Partner with CS and SD&D leadership to identify operational gaps, scope improvements, and drive them to completion
  • Project Management: Manage RevOps projects and serve as the primary RevOps contact for CS and SD&D, with proactive stakeholder communication throughout
  • We own strategy, process, systems, analytics, and enablement across the teams that drive how
  • We partner with leaders across all of these functions to build the infrastructure that makes Signifyd's revenue teams faster, more informed, and consistently better at winning and keeping merchants.
  • We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Requirements

  • hands-on experience with enterprise platforms like Agentforce, Slack AI, or Salesforce-Slack integrations
  • Experience with LeanData or similar account assignment and routing tools, and/or CPQ processes and tooling
  • Occasional travel is required for company and team onsites, approximately once per quarter.

Compensation

  • In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position.
  • The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions.
  • Base Salary Ranges by Pay Zone:
  • Tier 1 (NYC/SF Bay Area/Seattle): $130,000 - $140,000 annually
  • Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $120,000 - $135,000 annually
  • Tier 3 (US - All Other): $110,000 - $130,000 annually

Benefits

  • Increased net revenue retention (NRR) through proactive customer health monitoring, streamlined renewal and upsell workflows, and reduced preventable churn
  • account health monitoring and alerting, renewal and expansion workflows, lifecycle process design, and book-of-business management and hygiene
  • Discretionary Time Off Policy (Unlimited!)
  • Annual Performance Bonus or Commissions
  • Paid Parental Leave (12 weeks)
  • Dedicated learning budget through Learnerbly

Company info

  • At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers.
  • Our advanced technology, combined with a team genuinely invested in our clients' success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
  • Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year.
  • Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity.
  • Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud.
  • Learn about our company values here!
  • The Revenue Operations (RevOps) team at Signifyd is the operational backbone of how we run our business.
  • We're looking for a Senior Revenue Operations Manager to own operations for Customer Success (CS) and Solution Design and Delivery (SD&D), reporting to the Director of Revenue Operations.
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This listing is sourced directly from Signifyd's careers page and normalized into a canonical job model.