Instacart

Manager, IT Operations

San Francisco, Bay Area - Remote

Sponsorship not specified$155k-$164kDetected 2 days ago

JiraConfluenceLogisticsProcurementRecruitingOnboardingLeadershipCommunication

About the role

Instacart's IT team powers the tools and experiences every employee relies on to do their best work.
You'll also be the connective tissue between HR, Talent, and IT translating hiring velocity into seamless day-one experiences at scale.
Define and oversee the global hardware asset management strategy across all key hubs, ensuring system integrity and data accuracy in our ITAM platform.

You will be working closely with the People, Talent, and Finance teams, and you will own the full operations lifecycle: asset management, onboarding logistics, procurement, ticketing, and the communications that keep employees informed.
Partner with cross-functional stakeholders in HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience.
Own and drive operational projects with the support of your team, keeping initiatives on track and stakeholders informed.
Partner with People Programs to deliver new hire orientations that set employees up for success from day one.
Own the IT procurement function, overseeing a Procurement Lead who manages day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost efficiency.
Own the documentation of IT Operations processes, writing clear and actionable runbooks that scale with the team.
Lead the IT Operations team across logistics, onboarding, and procurement.

5+ years of experience in IT operations, IT support management, or a closely related field.
Proven track record leading an operations team that spans logistics, onboarding, and/or procurement functions.
Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform.
Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration.
you know how to write a clear Slack message and a detailed runbook with equal ease.

Familiarity with procurement workflows and SaaS contract management.
Background facilitating new hire orientations or employee onboarding programs.
Experience working with Confluence for documentation and knowledge management.
Offers may vary based on many factors, such as candidate experience and skills required for the role.
For San Francisco, CA based candidates, the base pay ranges for a successful candidate are listed below.
San Francisco, CA

Instacart provides highly market-competitive compensation and benefits in each location where our employees work.

Build and maintain dashboards in Jira and Oomnitza that surface operational health, asset data, and onboarding metrics for IT leadership.

This role is part of the IT Operations and Services team which includes IT Support, IT AV, IT Operations, and IT Executive Support.

This listing is sourced directly from Instacart's careers page and normalized into a canonical job model.