gategroup

gategroup

Transportation Representative - Tower Operations

New York, NY, USA · Full-time

Sponsorship not specified$65k-$70kDetected 6 days ago
Customer SupportResearchLeadershipCommunication

About the role

  • Position is responsible for serving as unit's primary representative working in the Airport Tower for our major customer's operations where the decisions such as gate changes, aircraft swaps, and delays are made.
  • This position will rotate periodically between day shift, night shift and vacation relief.
  • Passion - Hospitality, in its purest form, comes down to a single, core principle: care.

Responsibilities

  • Partners with Department Manager to be the voice for the company in delay discussions, and conducts the research needed when contesting a delay.

Requirements

  • Education:
  • Work Experience:
  • Technical Skills: (Certification, Licenses and Registration)

Nice to have

  • H.S. diploma required
  • Associate's degree preferred
  • Minimum 3 years of experience working in a customer service capacity required
  • 1 year experience directing the work of others
  • Experience working in the airline industry is preferred

Skills

  • Basic computer skills
  • Able to drive on the ramp
  • Able to multi-task in a dynamic customer environment
  • Detail oriented
  • Strong customer service skills
  • Able to keep calm in high pressure environment
  • Able to work with a minimum of supervision/off-site environment
  • Able to make independent decisions
  • Able to compile data from multiple sources with a high degree of accuracy
  • Able to communicate status changes to all parties in a timely manner
  • Driven to document and improve processes
  • Able to develop rapport with major client

Compensation

  • $65k-$70k

Benefits

  • Company sponsored life insurance
  • Medical, dental, vision plans
  • Voluntary short-term/long-term disability insurance

Company info

  • Airline Customers
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This listing is sourced directly from gategroup's careers page and normalized into a canonical job model.