bulletproof

bulletproof

Technical Analyst II

La Dera Ranch, California, United States · Mid

Sponsorship not specifiedDetected 23 hours ago
iOSAndroidAzureCustomer SupportVoIPLeadershipCommunicationMentoringMicrosoft Office

About the role

  • This position will be responsible for troubleshooting major incidents in Bulletproof clients' network/server/virtual client environments, including occasional on-call or urgent after-hours response to client incidents.

Responsibilities

  • Performs limited installations and resolves support issues within LAN/WAN environments.
  • Maintains records, logs and reports of clients' assistance and troubleshooting requests.
  • Provides operational support of infrastructure assets including email systems, backup systems, Active Directory/user management, and new user PC/network set-ups, as well as managing Bulletproof's CSP, Knowledge Base, VoIP, and PSA solutions.
  • This may involve solutions from all Bulletproof partners
  • Performs other duties as assigned by management.
  • Bulletproof's work in the security space has been recognized nationally and globally with Microsoft's global Security Partner of the Year and the Microsoft Security Trail-Blazer Award.

Requirements

  • A Bachelor's degree in a related technical discipline or a college certificate or diploma in information technology and/or have relevant experience and industry certification.
  • Solid working knowledge of Microsoft 365/Azure, Microsoft Windows and Microsoft Office programs is a requirement.
  • Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
  • Familiarity with ITIL processes is an asset
  • Experience with Incident Management and/or Change Management are an asset.
  • Experience in a hosting environment is an asset.
  • Works with leadership in other Knowledge Practices and departments to build a strong understanding of business needs to identify and implement changes, modifications, or new systems and business applications.
  • Must have the ability to assess a situation quickly and help arrive at the most beneficial resolution for all parties involved.
  • Maintains confidentiality about any information being processed, stored, or accessed, as required.
  • Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is essential.
  • Any certifications from Microsoft and Fortinet would be an asset.
  • A valid Driver's License would be an asset.

Compensation

  • Annual Discretionary Bonus

Benefits

  • Comprehensive Health, Dental, and Vision Insurance
  • Optional Health Benefits
  • Annual Discretionary Bonus
  • Anniversary Reward Bonus
  • Additional Mental Health Benefits through our Employee Assistance Program
  • At Bulletproof, our vision is to serve, secure, and empower the world through people and technology; one customer at a time.

Company info

  • Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise. Bulletproof's work in the security space has been recognized nationally and globally with Microsoft's global Security Partner of the Year and the Microsoft Security Trail-Blazer Award.
  • At Bulletproof, our vision is to serve, secure, and empower the world through people and technology
  • one customer at a time. We believe everyone has the right to feel safe and secure. Our mission is to serve and protect organizations to ensure their success.
  • What we have to offer:
  • Headquartered in Canada with locations across the United States and around the globe with a footprint on six continents, Bulletproof, a GLI company has decades of technology, security, and compliance expertise.
  • We believe everyone has the right to feel safe and secure.
  • Our mission is to serve and protect organizations to ensure their success.
  • Challenging Work - We love solving highly complex problems.
  • Across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they're passionate about.
  • Great People - We are stronger, together, when we are open, honest, and above all, real.
  • Every person is valued here and plays an important role in our shared success.
  • Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.

Equal opportunity

  • Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
  • Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
  • Statement: Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Visa & Work Authorization

  • continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen
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This listing is sourced directly from bulletproof's careers page and normalized into a canonical job model.