Amplitude

Amplitude

Technical Support Engineer (Statsig)

New York City

Sponsorship not specified$12k-$20kDetected 43 days ago
BigQuerySnowflakeData EngineeringData ScienceA/B TestingConfluenceCustomer SuccessCustomer SupportZendeskIntercomShopifyResearchProblem SolvingMentoring

About the role

  • About The Role & Team Amplitude is the pioneer in digital optimization software.
  • Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth.
  • An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.

Responsibilities

  • Answer and/or escalate all support tickets via email and chat
  • Drive resolution by digging in and escalating challenging tickets
  • Work closely with Customer Success Managers to drive data trust in key accounts
  • Create and update non-technical and technical documentation as the product evolves
  • Develop and improve support processes
  • This empowers teams to build better product experiences that drive business growth.

Requirements

  • People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action.

Compensation

  • $95,000 - $143,000 base salary (inclusive of bonus or commission)

Benefits

  • We offer mentorship programs, management training, and wellness initiatives.
  • We give every Ampliteer a charitable giving grant and paid volunteer time off.
  • We're a global and fast-growing team!
  • Including an on-call weekend support once per quarter and voluntary on-call holiday support

Company info

  • The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
  • The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.
  • > We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers.
  • Some of our benefit programs include:
  • Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed.
  • Our values of growth mindset, ownership, and humility are core to the way we work: we're tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.
  • The Product: Amplitude is a digital analytics platform-we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action.
  • We're super proud of what we've built and continue to expand: a platform that empowers companies to thrive in the digital era.
  • Excellent M edical, D ental and V ision insurance coverages, with 100% employer-paid premiums for employee M edical, D ental, Vision on select plans
  • Flexible time off, p aid holidays, and more
  • Generous stipends to spend on what matters most to you, whether that's wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
  • Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
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This listing is sourced directly from Amplitude's careers page and normalized into a canonical job model.