Cognex
Help Desk Technician
Natick, Massachusetts · Junior
Sponsorship not specified$29k-$44kDetected 30 days ago
PowerShellAzureProject ManagementVendor ManagementCustomer SupportCommunicationOrganizational SkillsSharePoint
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 14 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 100%
Of 9 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 487 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Cognex is the largest, most successful and recognized global player in industrial machine vision!
- We are a financially strong, international company with no debt and have been in business for over 40 years.
- Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what's being seen.
Responsibilities
- The Role: Help Desk Support
- Provides Help Desk first point of contact support for Cognex users by fielding requests via ServiceNow, phone, and walk-ins.
- This position is for a team member of the Help Desk Support group within the IT Department responsible for providing Help Desk support.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required
- 1-5 years of experience in IT support, systems administration, infrastructure, networking, or a related technical field
- Strong knowledge of O365 products (e.g., Teams, SharePoint, Azure AD and Intune).
- Working knowledge of ITIL practices.
Skills
- Excellent customer support and interpersonal skills.
- Strong organizational skills with ability to multitask and prioritize simultaneous requests.
- Strong analytical skills and ability to troubleshoot and identify root causes of technical problems.
- Strong vendor management skills and ability to negotiate contractual terms on purchases with local and regional impact.
Compensation
- A reasonable estimate of the hourly pay range for this role is $29.00-$44.00 per hour.
Company info
- We are passionate about building and sustaining an inclusive and equitable working environment for all.
- Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance, and hard work in a fun, rewarding, and quirky environment.
- This role is based onsite five days per week.
- The Help Desk group has responsibility for end user support, as well as for a variety of corporate-wide services including, Cell phones, PC and Mac support, software support such as Office 365, Windows 10, Printers, copiers, remote access, audio/video conferencing and IT related administrative tasks.
- The team consists of highly motivated individuals who are excited about technology and customer service and want to take on new challenges to grow their careers.
- Essential Functions:
- Provides Help Desk first point of contact support for Cognex users by fielding requests via ServiceNow, phone, and walk-ins. Conducts advanced troubleshooting and diagnosis of hardware and software issues. Ensures requests are resolved and elevates the most complex requests when assistance is needed.
- Conducts initial IT onboarding and deploys equipment to new Cognoids on their first day.
- Monitors, analyzes, and reports on Help Desk performance metrics (e.g. 1st response time, MTTR, Teams health, and SolarWinds). Identifies areas that need improvement and proposes solutions.
Equal opportunity
- Cognex is an equal opportunity employer.
- Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
This listing is sourced directly from Cognex's careers page and normalized into a canonical job model.