Robinhood

Robinhood

Overnight Customer Experience Representative, Brokerage Services

Denver, CO; Westlake, TX

Sponsorship not specified$28k-$33kDetected 7 days ago
SparkCustomer SupportCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Responsibilities

  • Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
  • If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
  • AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process.

Requirements

  • Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
  • Exceptional office experience with catered meals, events, and comfortable workspaces.

Skills

  • Join us in building the future of finance.
  • An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
  • The largest transfer of wealth in human history.
  • About the team + role
  • Sharp problem-solvers.
  • Builders who are wired to make an impact.
  • Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
  • Expectations are high, and so are the rewards.
  • This work will range in various topics including equities trading, margin, and options trading-related issues.
  • After onboarding, remote shifts expected with overnight-shift hours at least 5 days a week.

Compensation

  • $28.10 - $33 USD
  • $27.20 - $32 USD

Benefits

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • This role is also eligible to participate in a Robinhood bonus plan.
  • Click here to learn more about our Total Rewards, which vary by region and entity.
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Company info

  • Our mission is to democratize finance for all.
  • We're a high-performing, fast-moving team with ethics at the center of everything we do.
  • You will be empowered to help our customers with a range of needs from simplistic to complex by phone, email and chat.
  • Delivering an outstanding customer experience for customers through phone, email, and chat channels
  • Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
  • Excellent customer service, written and verbal communication skills with a passion to support customers
  • Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
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This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.