Corient

Executive Technology Support Lead

US-FL-Miami-830 Brickell-4800

No sponsorshipDetected 27 days ago

iOSJiraConfluenceCustomer SupportVPNLeadershipCommunicationCollaborationMentoringPlain LanguageMicrosoft Teams

About the role

The role requires strong technical depth, sound judgment, discretion, urgency, confidentiality, and the ability to operate calmly under pressure.

Executive Support
Own executive technology issues from intake through resolution, follow-up, and confirmation of functionality.
Build trusted working relationships with executives, principals, executive assistants, and key stakeholders.
Remain reachable and responsive for ad-hoc executive needs outside standard business hours when an assigned principal requires direct support.
Residence, Travel, and Event Support
Partner with facilities, AV vendors, security, networking, and infrastructure teams to ensure executive spaces and event environments are prepared and resilient.

Strong troubleshooting expertise across Windows, macOS, Microsoft 365, iOS, mobile device management, collaboration tools, endpoint hardware, conference-room AV, and networking fundamentals.
Hands-on experience with ITSM platforms such as HaloITSM, ServiceNow, Jira Service Management, or similar systems.
Strong working knowledge of incident management, escalation management, ticket ownership, and ITIL-aligned service delivery practices.
Excellent written and verbal communication skills, including the ability to explain technical issues clearly to non-technical executive audiences.
Ability to communicate clearly with executive assistants and senior stakeholders, including during urgent or ambiguous situations.
Ability to work independently, prioritize competing executive needs, and follow issues through to confirmed resolution.
Willingness and ability to participate in an on-call rotation and provide after-hours support when required.

Experience in financial services, hedge funds, private equity, asset management, legal, or another high-expectation professional services environment.
ITIL Foundation or comparable service management certification.
Success Measures
Executive incidents and requests are resolved within target service levels, with strong first-touch resolution where appropriate.
Recurring executive-impacting issues decline quarter over quarter through root cause analysis and permanent fixes.
Board meetings, executive events, executive/principal travel, and client-facing engagements are supported with strong readiness, clear contingency planning, and rapid issue response.
This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned.
As the nature of business demands change, so may the functions of this position.

Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill.

Support executive home-office technology, including connectivity, conferencing, AV, printing, mobile devices, and secure access to firm systems.

This listing is sourced directly from Corient's careers page and normalized into a canonical job model.