Mia Labs, Inc.

Software Engineer (AI/ML)

Austin Office

Sponsorship not specifiedDetected 14 days ago

AzureMachine LearningLLMsAI OrchestrationVoIPMentoring

About the role

We're hiring a Software Engineer (AI/ML) to work on our voice AI platform, the real-time pipeline of speech-to-text, LLM reasoning, and text-to-speech that powers every call.
You'll work on latency, model quality, cost, and reliability across the full AI stack, and help shape which models and vendors we bet on.
The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day.

Build and improve the real-time voice AI pipeline: speech-to-text, conversational LLM orchestration, and text-to-speech, with hard latency targets (we hold P90 end-to-end latency under 2 seconds and are pushing lower).
Improve instrumentation (OTel/Braintrust), build dashboards and alerting
Optimize cost: squeezing more throughput out of open source LLMs
Implement AI guardrails so models behave correctly on live customer calls
Strong engineering fundamentals: you write production code, instrument it, and own what you ship
Clear communicator - you'll explain AI behavior and tradeoffs to product, support, and customer-facing teams

2 -5 years of experience in software development (including relevant internships).
Comfort with observability tooling (OpenTelemetry or similar) and making decisions from metrics

Experience with real-time audio or voice AI (STT/TTS pipelines, streaming, WebRTC/networking, telephony)
Background in speech/audio ML (a founder or early builder of a voice product is a great signal - that's how our current Head of AI got here)
Azure cloud experience
Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.
Our strength comes from diverse experiences, perspectives, and skills, and we're proud to be an equal opportunity employer.
Passionate about the role but don't tick every box?
We'd still love to hear from you, you might be exactly who we need.
Mia is an EVerify employer.

Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.

Equity participation through stock options.
Fully paid health, vision & dental insurance for employees.
Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
Flexible PTO and hybrid schedule (3 days / week in downtown Austin).

We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base.

At Mia, we're committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we're proud to be an equal opportunity employer.

This listing is sourced directly from Mia Labs, Inc.'s careers page and normalized into a canonical job model.