Rowan
District Manager, Chicago
Chicago, IL · Full-time
Sponsorship not specified$100k-$115kDetected 25 days ago
SwiftPerformance ManagementEmployee RelationsCustomer SupportLeadershipCommunicationCollaborationMentoring
About the role
- Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models.
- The Rowan District Manager of Studios will oversee the operations of Rowan studio locations within their designated region, playing a pivotal role in our continued expansion across the country.
Responsibilities
- Lead, mentor, and develop Area and Studio Managers to ensure they meet performance standards, are equipped to manage their teams effectively, meet Rowan's operational expectations, and cultivate a positive, customer-centric studio culture.
- Prioritize dedicated time to support studios facing challenges with employee retention and operational performance, providing guidance to elevate them to Rowan's standards.
- Act as a resource for managers when dealing with complex employee issues, offering advice and support to ensure issues are handled in line with company policies and values.
- Analyze sales data, customer feedback, and operational reports to identify trends and areas for improvement; implement immediate feedback and corrective actions as necessary.
- Validate and track studios' progress through Dashboard Checklists and take appropriate action.
- Work with Studio Managers to optimize product displays, manage inventory, and execute promotional activities that align with company goals.
- Partner with the HR team to recruit, interview, and select top talent for open studio positions, ensuring alignment with Rowan's values and customer-centric approach.
- Exceptional leadership skills, with experience in coaching, mentoring, and developing teams.
- Excellent communication skills, with the ability to build relationships and influence across all levels of the organization.
- Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
Requirements
- We've built Rowan by rethinking the ear piercing experience from the ground up-prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted.
- Consistent studio visits are required to maintain a strong presence, align with company objectives, and support growth and profitability.
- Previous retail management experience in California required.
Skills
- Provide regular, constructive feedback to Area and Studio Managers to help them improve their performance and leadership skills.
- Monitor the handling of employee issues across studios to ensure consistency and adherence to Rowan's standards.
Compensation
- $100k-$115k
Benefits
- Ensure studios maintain a clean, safe, and welcoming environment that complies with health and safety regulations, particularly regarding piercing procedures.
- Knowledge of health and safety regulations, particularly related to ear piercing, is a plus.
Company info
- Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses-and celebration to every guest with our joyful approach to piercings and jewelry.
- Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing.
- At Rowan, we believe that every ear piercing is a milestone and it should be celebrated.
- We believe in "Piercing for All".
- Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC - How 1 woman is reinventing the ear piercing experience (today.com)
- Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC - How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity.
- We know our team is stronger together and we commit to staying true to these values as we grow.
- In a remote setting, interviewing at Rowan may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases.
- We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant!
- If you're on the fence, just give it a try!
- We are an equal opportunity employer and we encourage everyone to apply!
- Rowan is an equal opportunity employer.
- All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws ("protected characteristics").
- Rowan believes in teamwork, collaboration, and diversity.
This listing is sourced directly from Rowan's careers page and normalized into a canonical job model.