FreedomCare

Team Lead of Care (Indiana / Remote)

Indianapolis, IN

Sponsorship not specifiedDetected 6 days ago

Process ImprovementPerformance ManagementCustomer SupportResearchCommunicationMentoringOrganizational Skills

About the role

In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.
We value your can-do, positive attitude and desire to turn a negative into a positive.

Own It (Drive and ownership)
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Support process improvement by identifying system or workflow areas of opportunity
This role is client-centric and focuses on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Care Coordinators and Team Support Specialists.

Experience managing/supervisory employees
Experience with performance management
3+ years customer service experience
Experience with data input, case review and building rapport and confidence with team
Ability to motivate team to meet and/or exceed case management targets or metrics
Computer proficiency required
ability to leverage technology to identify, research and solve customer issues
Excellent communication and organizational skills

We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.