EPIC Brokers

Case Manager

134 E Washington St, New Castle PA 16101

Sponsorship not specifiedDetected 1 day ago

RESTCustomer SupportWordPressEpicCommunicationCollaborationMicrosoft Office

About the role

Fueled and driven by capable, committed people who share common beliefs and values and "bring it" every day, EPIC is always looking for people who have "the right stuff" - people who know what they want and aren't afraid to make it happen.
We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our division of EPIC, Treloar & Heisel, is a nationally recognized brand dedicated to serving dental and medical professionals.

Create insurance illustrations using carrier-specific tools
Successfully manage a large caseload while maintaining and average turnaround time of 70 days or less
Correctly interpret insurance company guidelines and provide clear instructions to Clerical Support Specialists
Familiarity with Google Drive, Google Sheets, and Google Docs
Owner mindset, Inspire trust, Think big, and Drive results.
It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

High School Diploma required
certificate or Associates Degree preferred
Superior attention to detail
Ability to understand and conform to insurance company guidelines for applications, forms, and procedures
Highly developed customer service skills
Ability to multitask and balance demanding workload in a fast-paced environment
Strong Microsoft Office skills, especially Outlook and Word
Preferred Skills

The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days

401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support

EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.
It takes both production and service to be EPIC!
EPIC Gives Back - Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We're in the top 10 of property/casualty agencies according to "Insurance Journal"
It's a great time to join the team and be a part of this growth.

This listing is sourced directly from EPIC Brokers's careers page and normalized into a canonical job model.