Heihotels

Heihotels

Assistant Front Office Manager

Marriott Baltimore Inner Harbor - Baltimore, MD · Part-time

Sponsorship not specifiedDetected 1 day ago
SalesCommunication

> stay_score

odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

Personalize to your clock →

> community_outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
  • Prepare forecasts and reports and assist in the development of the Rooms Division budget.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system.

Responsibilities

  • Implement company and franchise programs.
  • Monitor and maintain the front office systems and equipment to ensure their optimum performance.
  • Develop and implement controls for expense management.
  • Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
  • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Perform any other job-related duties as assigned.

Nice to have

  • Minimum 1 year of front desk experience.
  • High School diploma or equivalent required.
  • Hotel experience preferred.
  • Proficient with PMS system and computer literacy a must.
  • Advanced knowledge of brand's reward program.
  • Able to handle cash and credit transactions.
  • Must possess thorough knowledge of all front office operations and individual job requirements.
  • General knowledge of local area attractions and transportation.

Skills

  • Utilize labor management tools to schedule and control labor costs.
  • Qualifications and Skills
  • Knowledge, Skills and Abilities

Compensation

  • Salary Range: $24.00 - $24.00 Hourly

Benefits

  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  • Maintain all front desk related equipment and a par stock of supplies.
  • Discretionary Performance Bonus Eligible? No

Company info

  • Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities-allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you'll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we're committed to supporting you every step of the way, both professionally and personally.
  • Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
  • We value U.S. military experience and invite all qualified military candidates to apply.
  • Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates.
  • Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless.
  • Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities-allowing you to build a fulfilling career while supporting your family and loved ones.
  • Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family.
  • By joining us, you'll be part of a passionate, fun-loving team that works hard and supports each other.
  • As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off.
  • Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more.
  • At the Baltimore Marriott Inner Harbor, we're committed to supporting you every step of the way, both professionally and personally.
  • Don't meet every single requirement of this job?
  • At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
  • You may be the perfect candidate for this or for other roles within our organization!

Equal opportunity

  • equal opportunity employer.
Apply directly at Heihotels →Create a free account for alerts like thisView Heihotels immigration profile

This listing is sourced directly from Heihotels's careers page and normalized into a canonical job model.