MHC

Strategic Account Manager, CCM

United States · Mid

H1B sponsorship availableDetected 34 days ago

AccessibilityProduct ManagementSalesforceCRMSalesAccount ManagementNegotiationForecastingCustomer SuccessCustomer SupportLeadershipCommunication

About the role

MHC is a global leader in AI-powered SaaS solutions that transform how organizations in highly regulated industries operate.
Serving enterprise and mid-market organizations ($500M-$5B in revenue), MHC specializes in simplifying complex workflows to enhance compliance, efficiency, and customer experience.
By extending functionality and integrating processes across core business systems, we empower organizations to communicate smarter, faster, and more effectively with their most critical stakeholders.

We deliver intelligent document and payment automation solutions that drive growth, boost efficiency, and mitigate compliance risk.
Support for personal and professional challenges.
Employee Assistance Program (EAP): Support for personal and professional challenges.
Own a portfolio of existing CCM customers and achieve retention and expansion targets.
Develop account plans for strategic and growth customers.

5+ years of SaaS account management, customer success, or enterprise sales experience.
Bachelor's degree in business, marketing, or a related field.
MHC Comprehensive Benefits Package
We offer a robust benefits package designed to support the well-being and financial security of our employees.

Experience managing enterprise and mid-market accounts.
Demonstrated success achieving retention and expansion quotas.
Experience conducting executive-level business reviews.
Strong understanding of software subscription business models.
Excellent presentation, negotiation, and communication skills.
Experience using Salesforce or similar CRM platforms
Experience selling into healthcare, insurance, financial services, government, or highly regulated industries.
Familiarity with:
Omnichannel communications
Document generation
Customer journey orchestration
Workflow automation

Additional Life Insurance
401(k) Plan: Deferred and Roth options available to help you save for retirement, with a generous employer match of 50% up to maximum of 4.5% of gross pay.
Medical Plans: Comprehensive co-pay or HSA coverage options to keep you and your family healthy.
Dental and Vision Plans: Access to a large network of providers for dental and vision health.
Daycare and Medical FSA/HSA: Save on eligible daycare and healthcare expenses with our flexible spending and health savings account plans.
Group Term Life Insurance: Coverage of $50,000 to provide peace of mind.
Generous Paid Time Off (PTO) Policies: Ample time to relax and recharge.
Voluntary Benefits Available:
Parental Leave:
If your state offers a paid family or medical leave program, you will have access to those benefits.
Four weeks of paid paternity leave, available after one year of employment, with partial eligibility beginning at six months.
Twelve weeks of paid leave for the birth parent, eligibility rules apply.

A Strategic Account Manager excited to manage and grow a portfolio of existing CCM customers.
This role focuses on customer retention, adoption, expansion, and strategic account development.
The Account Manager serves as the primary business relationship owner, helping customers maximize the value of MHC's CCM solutions while identifying opportunities for upsell, cross-sell, migrations, and platform expansion.
The ideal candidate understands enterprise software sales, customer communications management, document automation, customer experience, and business process improvement.
Experience selling into regulated industries such as healthcare, financial services, insurance, government, and utilities is highly desirable.
MHC's CCM platform enables organizations to automate document generation, customer communications, omnichannel delivery, workflow automation, and compliance-driven communications.
Our mission is to revolutionize content-heavy processes across core business functions-streamlining interactions with customers, vendors, and employees through a modern, no-code platform designed for speed, flexibility, and precision.
Our dynamic multi-tenant SaaS platform combines AI-driven content creation, advanced data modeling, intelligent data capture, and seamless workflow automation to deliver intuitive, end-to-end solutions.
We are committed to our customers' success, and it shows.
For employees in states without a state program, we offer:
We are proud to be an

equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

This listing is sourced directly from MHC's careers page and normalized into a canonical job model.