NICE CXone
Lead Client Services Project Manager, CX
USA - Remote
Sponsorship not specifiedDetected 16 days ago
Project ManagementStakeholder ManagementSalesBusiness DevelopmentNegotiationForecastingProcurementLeadershipCommunicationTime Management
About the role
- We set the highest standards and execute beyond them.
- And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
- They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases.
Responsibilities
- Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
- Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.
- Team building and team motivation to achieve Project or Program objectives.
- Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.
Requirements
- Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
- Strong knowledge of Project Management practices and Professional Services delivery
- Ability to review project risk factors and suggest alternative solutions.
- Ability to identify when customer need translates into opportunity for selling additional services.
- Create and facilitate Project/Program Steering Meetings as required.
- Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
- Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
Nice to have
- Strong knowledge about client service.
- Experience in an IT Professional Services organization is preferred.
- Experience in PMI Standards and approach.
Skills
- Ability to effectively communicate complex technical subject matter in a clear and concise fashion.
- Persuasive, confident with excellent negotiation skills
- Passionate and empathetic towards the customer experience
- Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.
- Business Impact:
- Sound business and financial understanding
- Experience in partnering with clients
- Strong focus on customer satisfaction
- Responsible for revenue delivery and forecasting
- Value realization
- Identify Services business opportunity
- Holds full domain responsibility
Company info
- Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
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This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.