ServiceTitan
Voice Operations Engineer
US Remote
Sponsorship not specifiedDetected 5 days ago
PythonBashDockerKubernetesTerraformAnsibleLinuxPrometheusGrafanaDatadogIncident ResponseComplianceVendor ManagementRecruitingOnboardingCustomer SupportDNSFirewallLoad BalancingWiresharkVoIPNetwork EngineeringLeadershipCommunication
About the role
- You will operate at the intersection of software engineering and telecom operations, ensuring voice services achieve 99.99%+ availability while scaling to meet rapid business growth.
- Be Human With Us: Being human isn't about checking every box on a list.
- It's about the experiences we have, people we meet, and the perspectives we share.
Responsibilities
- Design and implement capacity planning strategies to support growth in call volume and new product launches.
- Develop and maintain SLA dashboards, runbooks, and automated alerting to ensure rapid detection and resolution of service-impacting events.
- Perform interoperability testing when onboarding new telecom solutions, hardware, or carrier integrations to ensure compatibility with the existing platform.
- Lead post-incident reviews and drive root-cause analysis to prevent recurrence.
- Collaborate with customer support teams to resolve voice-related customer escalations, providing deep technical analysis and timely resolution.
- Participate in a team on-call rotation providing 24/7 support for critical production voice services.
- Build and maintain automation (Python, Bash, or Go) for provisioning, monitoring, configuration management, and routine maintenance tasks.
- Manage number inventory and porting workflows across multiple carriers.
- Implement and maintain toll-fraud detection, SIP security policies, and network access controls.
- Support SOC 2 and other audit requirements related to voice infrastructure.
Requirements
- Strong proficiency in Linux administration (Ubuntu/CentOS/RHEL) in production environments.
- So, if you have the skills but are hesitant to apply because of your background, apply anyway.
- Linux: Strong proficiency in Linux administration (Ubuntu/CentOS/RHEL) in production environments.
Nice to have
- Experience with Kamailio, FreeSWITCH, Oracle/Ribbon SBCs, or similar open-source/commercial SIP platforms.
- Familiarity with containerized environments (Docker, Kubernetes) and infrastructure-as-code (Terraform, Ansible).
- Background in number portability, CNAM/STIR-SHAKEN, or telecom regulatory compliance.
- Experience with PBX and IVR routing concepts in an enterprise or hosted environment.
- Bachelor's degree in Computer Science, Network Engineering, or a related field (or equivalent professional experience).
Skills
- AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
Compensation
- $122,200 USD - $183,400
- $114,200 USD - $171,400
Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Company info
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- At ServiceTitan, we celebrate individuality and uniqueness.
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This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.