Rush Street Interactive
Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift
New Jersey
Sponsorship not specified$21k-$24kDetected 35 days ago
Customer Support
About the role
- Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co.
- Be the voice of our brands BetRivers & PlaySugarHouse.
- You're not just resolving issues-you're leveling up the player experience!
Responsibilities
- Deliver real-time, empathetic support across chat, email, and phone.
- Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
- Amplify the iGaming experience of our players with detailed, personable support.
Requirements
- Strong typing proficiency and computer navigation skills required, including the ability to efficiently multitask across multiple applications and systems while maintaining accuracy and attention to detail.
Nice to have
- Experience or interest in sports betting and major U.S. sports is a major plus.
- Active Gaming Control Board Licenses preferred or ability to obtain.
Compensation
- What Makes Us Great:
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy - we embrace personal freedom and responsibility
- Creativity - we are open to new ideas of how we can be better
- Growth - we want you to develop personally as well as professionally
Benefits
- Discretionary annual company bonus (Eligibility Varies by Role)
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
Company info
- Creativity - we are open to new ideas of how we can be better
Equal opportunity
- Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace.
Visa & Work Authorization
- identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability
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This listing is sourced directly from Rush Street Interactive's careers page and normalized into a canonical job model.